AKASH ANTONY BRIGHT DESTONIS AMUDHAN
Summary
Experienced IT professional with a solid background in system administration, network security, and technical support. Highly skilled in deploying effective security solutions and providing exceptional user support, ensuring a seamless and efficient IT environment. Collaborative team player, adaptable to changing requirements, with strong analytical, problem-solving, and customer-oriented skills.
Overview
6
6
years of professional experience
Work History
IT Support Executive
AT&S Pte Ltd
09.2024 - Current
- Contributed to company growth by identifying opportunities for process improvement within the IT department and proposing innovative solutions to challenges faced in daily operations.
- Implemented cost-effective technology upgrades, ensuring optimal performance while staying within budgetary constraints.
- Coordinated with vendors for warranty support, ensuring minimal impact on business operations during repairs or replacements.
- Streamlined helpdesk processes for faster response times to client inquiries.
- Assisted clients remotely, reducing on-site visits and increasing efficiency in issue resolution.
- Supported end-users in troubleshooting hardware, software and network issues.
IT Desktop Support / Project Engineer
ACE PREFIX SOLUTIONS PTE. LTD.
07.2023 - 07.2024
- Collaborate with Whole-of-Government (WOG) agencies to maintain and optimize hardware and software systems, ensuring uninterrupted functionality across departments
- Implement comprehensive imaging and patching procedures for new equipment, including laptops and desktops, resulting in efficient and secure deployments
- Manage asset tagging, serial number matching, and hostname configuration to ensure accurate asset tracking and seamless user deployment
- Oversee data verification and migration processes, ensuring data integrity while installing and configuring pre-approved software packages in compliance with departmental standards
- Orchestrated the setup of workstations, encompassing access configuration, deployment of hardware and managed the collection and storage of obsolete hardware to perform data wiping in adherence to current security standards
Supply Supervisor
SINGAPORE ARMED FORCES
10.2018 - 03.2021
- Enhanced team performance by implementing efficient communication and decision-making strategies.
- Mentored junior officers to develop leadership skills, fostering a culture of continuous improvement within the organization.
- Conducted thorough risk assessments to minimize potential hazards during military exercises and deployments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Improved overall unit efficiency by streamlining processes and procedures for daily tasks and operations.
- Managed logistical operations effectively, ensuring timely delivery of supplies to support mission requirements.
- Handled administrative requirements, maintained records and submitted operational reports.
Education
Bachelor of Science - Information Technology (Honours)
Teesside University
UKHigher Diploma - Information Technology
Management Development Institute of Singapore (MDIS)
Higher Secondary - Equivalent to GCE 'A' Levels
Mount Zion Matriculation Higher Secondary School (HSS)
Skills
- IT Desktop Support & Troubleshooting
- Hardware & Software Optimization
- Imaging & Patching Protocols
- Team Leadership & Operations Management
- Data Integrity & Asset Management
- Workstation Configuration & Deployment
- Security Compliance & Data Wiping
- Effective Communication & Time Management
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Timeline
IT Support Executive
AT&S Pte Ltd
09.2024 - Current
IT Desktop Support / Project Engineer
ACE PREFIX SOLUTIONS PTE. LTD.
07.2023 - 07.2024
Supply Supervisor
SINGAPORE ARMED FORCES
10.2018 - 03.2021
Higher Diploma - Information Technology
Management Development Institute of Singapore (MDIS)
Higher Secondary - Equivalent to GCE 'A' Levels
Mount Zion Matriculation Higher Secondary School (HSS)
Bachelor of Science - Information Technology (Honours)
Teesside University
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