AKANSHA TIWARI
Summary
Dedicated customer service professional with Seven years of experience, solid team player with a positive demeanor and proven skills in establishing rapport with clients. Committed to maintaining professional relationship to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Business Development Manager
Planet Earth Pte Ltd (AN ART & DÉCOR GALLERY)
12.2023 - Current
- Ganapathy Industries promoted myself to their established organization Planet Earth Pte Ltd which is an art gallery in Singapore as a Business Development Manager
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Hired and managed gallery staff and managed payroll and budget.
- Handled all gallery inquiries aimed to educate the public to encourage the sustainability of craftsmanship and their quality effort and story behind ever.
- Created a powerful marketing strategies which boosted the traffic of social media and community outreach platforms.
- Assisted in promotion of art sales and maintained inventory including pricing merchandise, restocking merchandise and arranging displays.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Developed the partnership with the Hotels Novotel & Mercure in Singapore and other consignments.
- Managed daily operations of the art gallery including sales, showroom layout, design and customer relations
- Monitored email marketing schedule using the Microsoft outlook and mass marketing by direct sales.
- Handled all financial and accounting objectives of the art gallery which included filing expenses, making invoices & keeping a check on Sundry debtors and Sundry creditors.
SALES AND MARKETING MANAGER
GANAPATHY INDUSTRIES (MANUFACTURER OF ELECTRICAL INSULATION FILMS AND PAPERS)
01.2022 - 12.2023
- Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients
- Promote customer loyalty consistent sales by delivering friendly service and knowledgeable assistance
- Analyzed sales and marketing data for improved strategies.
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Helped customers to complete purchases, maintained routine communication with clients to asses overall satisfaction, resolve complaints and promote new offerings
- Answered an average of 40+ calls and emails each day, addressing customer inquiries, solving problems and providing product technical information
- Calculated correct order totals, updated accounts and maintained detail records for inventory management
- Have cracked some of essential Indian/international leads into clients like Havells, Livguard, Vguard, Estel Company Limited (Thailand), Alfanaar (Saudi Arabia), WEG, Phillips, Sujata, Marathon Motors
- Held and organized Exhibitions such as ELECRAMA (2022)
- Coordinated with clients for technical support of the products, companies including ABB Motor, Godrej, Schneider, BHEL and Gold Medal
- In the company of Ganapathy Industries and in it’s another unit in North India, I have achieved more than the targeted sales of s$60.000 –S$80.000 per month.
EVENT COORDINATOR
BALAJEE EVENTZ (WEDDING PLANING ORGANIZATION)
01.2017 - 11.2021
- Successfully executed over a dozen wedding and corporate events while managing vendors and registration
- Recruit, hire and supervise large teams of event assistants and volunteers.
- Performed event coordination for larger parties and gatherings.
- Negotiate and administer contracts with Food Catering, Performing artists, Set decorators, Photography, Cleaning/Maintenance vendors
- Performed face to face meetings to finalize contract and services and event details.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
Education
Bachelor of Arts -
Delhi University
DELHI02.2022
Skills
- Team Leadership
- Business development and planning
- Customer Service
- Negotiations
- Decision-Making
- Client Relationship Building
- Goals and performance
- Marketing expertise
- Networking strength
- Event Planning
- Sales expertise
Strengths - Functional Skills
- SOFTWARE MS OFFICE(OUTLOOK,EXCEL,WORD)
- ACCOUNTING SOFTWARE (TALLY PRIME)
- CUSTOMER RETENTION
- INDUSTRIOUS
- ARTISTIC MINDED
- COMPLAIN RESOLUTION
- TECHNICAL SUPPORT
- MULTI-LINE PHONE TALENT
- SALES KNOWLEDGE
- PROBLEM SOLVING
- SALESFORCE CRM
Languages
English , Hindi
Hobbies/Extra Curricular/ Activities
Passionate about Styling & Transforming
Listening to Music,
Travelling, Dancing
Painting, Reading
Personal Information
- Father's Name: Surender Tiwari
- Date of Birth: 10/15/98
- Nationality: Indian
- Religion: Hindu
Additional Information
During schooling years of 2013-2017.·
. Held Workshops as a dance choreographer in Big Dance Academy in batches of 10 students per batch.
· Completed training as a theatre artist from Shri Ram Centre for performing Arts.
.Worked with different corporate event organizations as a freelancer who managed and hosted them.
Timeline
Business Development Manager
Planet Earth Pte Ltd (AN ART & DÉCOR GALLERY)
12.2023 - Current
SALES AND MARKETING MANAGER
GANAPATHY INDUSTRIES (MANUFACTURER OF ELECTRICAL INSULATION FILMS AND PAPERS)
01.2022 - 12.2023
EVENT COORDINATOR
BALAJEE EVENTZ (WEDDING PLANING ORGANIZATION)
01.2017 - 11.2021
Bachelor of Arts -
Delhi University
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