Ajoy Kanti Ghosh
Summary
With a robust background at Tata Consultancy Services, I excel in delivery management and stakeholder management, ensuring projects exceed expectations. My leadership in coordinating cross-functional teams and driving continuous improvement has significantly enhanced project delivery metrics. Skilled in requirements gathering and customer complaint handling, I adeptly balance technical acumen with strong interpersonal skills to achieve strategic goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Delivery Manager
Tata Consultancy Services
12.2004 - Current
- Developed and maintained relationships with external stakeholders to ensure smooth delivery of projects.
- Conducted regular meetings with clients to discuss project progress, identify potential risks, and address any issues in a timely manner.
- Coordinated resources across multiple teams to ensure successful completion of projects on time and within budget.
- Established processes for tracking project progress, monitoring performance metrics, and reporting results to senior management.
- Managed the day-to-day operations of the delivery team including assigning tasks, setting deadlines and ensuring adherence to best practices.
- Identified areas for improvement in existing processes or procedures related to software delivery.
- Organized periodic reviews of delivery performance against established goals and objectives.
- Facilitated execution roadmaps to promote continuous improvement, knowledge sharing, teamwork, collaboration and positive employee experiences.
Project Manager
Tata Consultancy Services
02.2014 - 12.2019
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Developed and maintained project plans, timelines, and budgets.
- Managed multiple projects with competing deadlines simultaneously.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
Technical Lead
Tata Consultancy Services
01.2008 - 12.2013
- Developed and maintained technical documentation for software systems.
- Identified opportunities to improve system performance, scalability, and reliability.
- Created detailed project plans with timelines, deliverables, and resources needed.
- Provided technical guidance on development projects as well as implementation of new technologies.
- Assisted in the design and development of application architecture components.
- Collaborated with other team members to troubleshoot complex issues and develop solutions.
- Performed root cause analysis for production incidents and identified permanent fixes.
- Facilitated communication between different teams to ensure successful completion of projects.
- Led user acceptance testing activities prior to deployment into production environment.
- Connected with clients to identify needs and provide helpful solutions.
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
- Identified opportunities for process improvements to decrease in support calls.
- Performed troubleshooting of post-release software faults to support live service and installed software patch design.
Support Executive
Tata Consultancy Services
01.2007 - 12.2008
- Developed and maintained customer relationships by providing timely responses to inquiries and requests for assistance.
- Performed analysis on customer data to provide insights into potential improvements in products or services.
- Recognized and responded to client questions and concerns to improve quality of support procedures.
- Resolved complex and escalated support issues.
- Consulted with customers to gather and define requirements.
- Analyzed data to identify opportunities for improving support levels.
- Strategized long-term business needs and applied customer feedback for process improvements.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Developer
Tata Consultancy Services
03.2005 - 12.2006
- Analyzed code and corrected errors to optimize output.
- Coordinated testing and validation procedures through software development lifecycle.
- Developed requirements for system modifications and new system installations.
- Identified opportunities for process improvements to decrease in support calls.
- Modified existing software to correct errors, adapt to newly implemented hardware or upgrade interfaces.
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
Trainee Engineer
Tata Consultancy Services
12.2004 - 02.2005
- Updated existing materials used in the training program when necessary.
- Documented all activities related to employee training programs.
Education
B Tech - Computer Science
Kalyani Govt Engg College
Kalyani, Wset Bengal, India08-2004
Skills
- Requirements gathering
- Stakeholder management
- Customer complaint handling
- Delivery management
- Project scheduling
- Application support
Certification
- CSM Certified
- ITIL Certified
- TCS Internal Leadership Certified
Accomplishments
- Star of the quarter
- Star of the month
Affiliations
- Playing with kids
- Gardening
- Watching movies
Languages
Bengali
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
References
References available upon request.
Timeline
Project Manager
Tata Consultancy Services
02.2014 - 12.2019
Technical Lead
Tata Consultancy Services
01.2008 - 12.2013
Support Executive
Tata Consultancy Services
01.2007 - 12.2008
Developer
Tata Consultancy Services
03.2005 - 12.2006
Delivery Manager
Tata Consultancy Services
12.2004 - Current
Trainee Engineer
Tata Consultancy Services
12.2004 - 02.2005
B Tech - Computer Science
Kalyani Govt Engg College
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