AJITH KUMAR AYYAPPAN
Assistant Vice President
Singapore
Summary
Results-driven IT leader with 18.6 years of proven expertise in Application support, incident management, and systems optimization. Extensive experience in leveraging containerization (Kubernetes, OpenShift), advanced monitoring solutions (AppDynamics, Kibana), and automation tools (Control-M, Autosys) to streamline operations, reduce system downtime, and ensure optimal service availability.
Overview
19
19
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Assistant Vice President
OCBC Bank
02.2022 - Current
- Production Support & Incident Management – Led a seven-member cross-functional team responsible for mission-critical application support, ensuring adherence to ITIL-based incident, problem, and change management best practices.
- Kubernetes & OpenShift Optimization – Optimized resource allocation strategies, HPA configurations, and containerized workloads using Kubernetes and OpenShift, implementing Horizontal Pod Autoscalers (HPA) and custom health checks for high availability and dynamic workload management.
- Advanced Monitoring & Observability – Engineered Kibana-based monitoring solutions to visualize real-time API performance, error thresholds, and system health metrics, improving proactive incident detection and resolution through data-driven insights.
- Control-M Batch Job Orchestration – Managed and monitored Control-M batch jobs, ensuring timely execution, error detection, and resolution while leveraging SQL queries for ad-hoc data extraction and analysis to support data-driven decision-making.
- Incident Lifecycle Management & RCA – Conducted Root Cause Analysis (RCA) and post-mortem investigations, leveraging diagnostic tools such as log aggregators, monitoring dashboards, and system metrics to identify, document, and mitigate recurring system failures.
Senior Software Engineer
BNP Paribas (Trinity Consultancy)
07.2021 - 12.2021
- Deployed and maintained CI/CD pipelines, facilitating smooth releases of both web and enterprise applications, while minimizing downtime and improving release velocity
- Developed and optimized SQL queries for performance tuning and database query optimization, ensuring minimal resource consumption while handling high-volume transaction data
- Drove incident lifecycle management, ensuring that all issues were efficiently prioritized, escalated, and resolved in a timely manner, while adhering to operational SLAs
- Actively participated in sprint ceremonies, providing technical oversight during backlog grooming, sprint planning, and execution for both internal and external IT stakeholders
- Produced and maintained detailed documentation for infrastructure setup, application configurations, and runbooks to streamline support processes and ensure cross-team collaboration
- (Trinity Consultancy)
Production Support Lead
Credit Agricole (Kelly Services)
11.2018 - 06.2021
- Lead a dedicated team of 8 application support engineers, overseeing the integration of Control-M job scheduling and automating workflows to reduce manual intervention in high-volume production processes
- Designed and implemented automated incident detection systems and proactive issue resolution strategies, reducing service interruptions and improving system uptime
- Delivered high-quality SQL-driven reporting, enabling stakeholders to extract actionable insights and make data-driven decisions in real-time
- Defined and drove process improvements across incident management, root cause analysis (RCA), and knowledge base creation, increasing first-call resolution rates and decreasing overall MTTR
- Ensured thorough pre-deployment validation for all production changes, performing extensive regression testing and impact assessments in collaboration with engineering teams
- (Kelly Services)
Senior Technical Lead
Gemalto (Direct -Gemalto & Contract -Net Tech)
04.2013 - 10.2018
- Company Overview: (Net Tech Consultancy)
- Led the implementation of ITIL-driven processes for incident, change, and problem management, ensuring all tickets were prioritized, tracked, and resolved in accordance with business-critical SLAs
- Enhanced system availability by automating key operational processes such as job scheduling and recovery procedures for application failures, utilizing tools like Control-M and Autosys
- Architected performance monitoring solutions, integrating AppDynamics and custom dashboards, to ensure optimal application health and real-time insights into system performance metrics
- Supported financial and trading applications by analyzing and resolving technical issues related to high-volume transactions and risk management systems
- Change Request Evaluation: Review and assess change requests (CRs) for potential impacts, ensuring that proper testing, validation, and rollback plans are in place before production deployment
Technical Lead
Cognizant Technology Solutions
04.2012 - 04.2013
- Managed production environments using UNIX-based systems and implemented job scheduling automation to enhance operational efficiency and minimize risk of errors or downtime
- Coordinated and led troubleshooting efforts, utilizing log analysis and system monitoring tools to diagnose and resolve complex issues in high-availability applications
- Deployed service restoration plans, leading to enhanced system recovery times and reduced disruption to client-facing applications
- Implemented efficient change control practices, ensuring all production changes were tested and compliant with ITIL standards
Senior Software Engineer
Dell Perot Systems
02.2011 - 03.2012
- Incident and Alert Management – Proactively monitor and respond to customer-based and system-level alerts using enterprise monitoring tools within defined SLA guidelines.
- Job Scheduling and Debugging – Analyze and debug AutoSys logs, perform necessary actions to resolve job failures, and implement corrective measures to prevent recurrence.
- Batch Job Monitoring & File Processing – Continuously monitor critical batch jobs to ensure timely file processing and delivery, leveraging log analysis and automated alerting mechanisms.
- User Access and Compliance Management – Execute user provisioning tasks for specified applications while ensuring adherence to security policies, ITIL standards, and audit compliance requirements.
- Collaboration and Documentation – Maintain technical documentation and knowledge base repositories (e.g., Wiki, ITCM, SharePoint) while coordinating with L3 teams and stakeholders for escalations, updates, and incident reports.
Service Operations Engineer
Nokia India Pvt Ltd
10.2009 - 10.2010
- Managed critical service operations by monitoring application uptime, system health, and resource utilization to ensure compliance with service availability SLAs
- Implemented continuous monitoring systems, ensuring timely reporting and proactive resolution of potential issues before they impacted production environments
Software Engineer
iGate Patni
01.2006 - 10.2009
- Managed and supported enterprise applications, utilizing a mix of troubleshooting, database management, and performance tuning to ensure continuous service availability and reduced latency
- Implemented SQL optimization techniques and data consistency checks to ensure integrity and performance across production environments
Education
Bachelor of Science - Computer Science
PIONEER COLLEGE OF ARTS & SCIENCE, COIMBATORE
India 04.2001 -
Skills
- OpenShift
- Kubernetes
- WebLogic
- Apache
- Kibana
- AppDynamics
- Grafana
- Custom Dashboards
- Control-M
- Autosys
- Cron Jobs
- Linux
- Unix
- Shell scripting
- PostgreSQL
- SQL
- ITIL v3
- ServiceNow
- Remedy
- Change Management
- JIRA
- Confluence
Personal Information
- Date of Birth: 06/24/84
- Nationality: Indian
- Marital Status: Married
- Visa Status: Employment Pass
Core Technical Competencies
- Containerization & Orchestration: OpenShift, Kubernetes
- Application & Middleware Management: WebLogic, Apache
- Performance Monitoring & Analytics: Kibana, AppDynamics, Grafana, Custom Dashboards
- Job Scheduling & Automation: Control-M, Autosys, Cron Jobs
- Operating Systems & Scripting: Linux, Unix, Shell scripting
- Database Querying & Performance Tuning: PostgreSQL, SQL
- IT Service Management & Frameworks: ITIL v3, ServiceNow, Remedy, Change Management
- Collaboration & Project Management: JIRA, Confluence, Agile Methodologies
- Security & Network Protocols: FTP, SSH, SSL, Putty
Certification
ITIL
Timeline
Assistant Vice President
OCBC Bank
02.2022 - Current
Senior Software Engineer
BNP Paribas (Trinity Consultancy)
07.2021 - 12.2021
Production Support Lead
Credit Agricole (Kelly Services)
11.2018 - 06.2021
Senior Technical Lead
Gemalto (Direct -Gemalto & Contract -Net Tech)
04.2013 - 10.2018
Technical Lead
Cognizant Technology Solutions
04.2012 - 04.2013
Senior Software Engineer
Dell Perot Systems
02.2011 - 03.2012
Service Operations Engineer
Nokia India Pvt Ltd
10.2009 - 10.2010
Software Engineer
iGate Patni
01.2006 - 10.2009
Bachelor of Science - Computer Science
PIONEER COLLEGE OF ARTS & SCIENCE, COIMBATORE
04.2001 -