Ai Ying So
Summary
- Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
- Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
Massage Master
08.2022 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Administration Clerk
Freelancer
08.2022 - Current
- Enhanced communication within the department by establishing a centralized email system.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Served as a reliable resource for colleagues seeking assistance with administrative tasks or office equipment troubleshooting needs.
Front Desk Receptionist
Legend Spa And Massage
03.2021 - 07.2022
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Supervisor
Ananas Bakery
04.2020 - 01.2021
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Receptionist
Tooth Angels Pte Ltd
03.2020 - 04.2020
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Home Tutor
Freelancer
01.2013 - 12.2019
- Assisted parents in developing effective learning strategies, resulting in improved academic performance for their children.
- Implemented personalized lesson plans tailored to individual student needs, promoting greater understanding of complex concepts.
- Monitored student progress through regular assessments, adjusting tutoring approaches as needed for optimal results.
- Utilized creative teaching methods such as games and interactive activities to make learning enjoyable and engaging.
- Established rapport with students and families, fostering positive relationships conducive to successful learning outcomes.
Area Sales Executive
Vosouci Sdn Bhd
08.2018 - 04.2019
- Increased territory sales by implementing effective sales strategies and building strong customer relationships.
- Developed customized solutions for clients, resulting in increased customer satisfaction and loyalty.
- Delivered compelling product presentations to prospective customers, leading to successful closing of deals.
- Maintained a thorough knowledge of industry trends and competitor offerings, allowing for strategic positioning within the market.
- Analyzed sales data and kept up to date with market trends.
Teacher Supervisor
Pusat Jagaan Kanak-Kanak Seri Mulia
04.2016 - 07.2017
- Developed a mentoring program for new teachers, resulting in increased teacher retention and improved classroom management skills.
- Evaluated instructional materials and resources, selecting the most effective tools for enhancing teaching practices.
- Contributed to the establishment of a positive school culture by promoting open communication between teachers, students, and parents.
- Assisted in the recruitment and hiring process of qualified educators, leading to a strong and diverse teaching staff.
- Organized professional learning communities for teachers to collaborate on best practices and share resources.
- Oversaw progress monitoring assessments to ensure that all students were achieving at their highest potential.
- Facilitated cross-curricular planning sessions among teachers, promoting interdisciplinary connections in lesson plans for more engaging learning experiences.
Teacher and Admin
Edukids Technology Sdn Bhd
07.2012 - 12.2015
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Improved employee productivity with effective time management strategies for daily tasks.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
Receptionist Administrator
Eze Hotel Sdn Bhd
07.2011 - 06.2012
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Logistics Coordinator
BDP International
12.2010 - 03.2011
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Tracked orders and notified customers of status or potential delays.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
Kindergarten Teacher
Smart Reader Kids Selayang Jaya
01.2010 - 12.2010
- Implemented differentiated instruction strategies to meet the diverse learning needs of all students.
- Collaborated with colleagues to share resources, brainstorm ideas, and problem-solve challenges faced in the classroom environment.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Monitored and evaluated student progress through regular assessments and observations.
Education
No Degree - Foundation In Management
Multimedia University
Malaysia04.2007
Pei Hua Secondary School
Malaysia12.2005
Skills
- Office Administration
- File Organization
- Administrative Support
- Guest Relations
- Inventory Control
- Call Routing
- Customer Service
- Front Office Management
- Sensitive information handling
- Verbal and written communication
- Problem-solving skills
- Performance Improvement
- Skilled in Microsoft Words, Microsoft Excel
- Appointment Scheduling
- Relationship Building
- Punctual and Reliable
- Data Entry
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Upper intermediate (B2)
Malay
Upper intermediate (B2)
Timeline
Front Desk Receptionist
Massage Master
08.2022 - Current
Administration Clerk
Freelancer
08.2022 - Current
Front Desk Receptionist
Legend Spa And Massage
03.2021 - 07.2022
Supervisor
Ananas Bakery
04.2020 - 01.2021
Receptionist
Tooth Angels Pte Ltd
03.2020 - 04.2020
Area Sales Executive
Vosouci Sdn Bhd
08.2018 - 04.2019
Teacher Supervisor
Pusat Jagaan Kanak-Kanak Seri Mulia
04.2016 - 07.2017
Home Tutor
Freelancer
01.2013 - 12.2019
Teacher and Admin
Edukids Technology Sdn Bhd
07.2012 - 12.2015
Receptionist Administrator
Eze Hotel Sdn Bhd
07.2011 - 06.2012
Logistics Coordinator
BDP International
12.2010 - 03.2011
Kindergarten Teacher
Smart Reader Kids Selayang Jaya
01.2010 - 12.2010
No Degree - Foundation In Management
Multimedia University
Pei Hua Secondary School
Similar Profiles
CHUPAPHADA PLEANJAROENCHUPAPHADA PLEANJAROEN
Font Desk at My Thai Massage & Spa and Majestic Thai MassageFont Desk at My Thai Massage & Spa and Majestic Thai Massage
Jagan Mohan ReddyJagan Mohan Reddy
Informatica MDM Administrator at Customer Master & Product Master – MDMInformatica MDM Administrator at Customer Master & Product Master – MDM
Omar HusseinOmar Hussein
Technical Lead at Master Team (spun-off Master Works in Jan 2023)Technical Lead at Master Team (spun-off Master Works in Jan 2023)