Aiya Srirang
Singapore
Summary
Detail-oriented and methodical Supply Chain Coordinator adept at maintaining strong relationships with vendors, customers and internal stakeholders. Team-oriented and hardworking with an analytical and organized nature. Ready to bring 3+ years of experience and take on a challenging new role.
Overview
6
6
years of professional experience
Work History
AI Training Project Freelance
Outlier
Singapore
01.2024 - Current
- Train generative AI models, rank and evaluate a series of responses that were produced by AI Model according to guidelines
- Provide prompt feedbacks and suggestions to improve AI responses in targeted languages
Coordinator Supply Chain Management (Consultant)
Intys Consulting
Belgium
08.2022 - 12.2023
- Manage order book for multiple countries (EU markets including FR, NL, BE, GR, DE)
- Process improvement on using ERP supply chain tools, generate and maintain documentations and reports for relevant authorities, develop strategic partnership with relevant departments to improve process flows, customer relations
- Responds to all orders-related enquiries, provide accurate information, advices and proper solutions
- Liaise internally with stakeholders to deliver on time
- Eliminating risk of possible order or supply delay through SCIM management
- Create sales orders in SAP for the delivery of final products, final container products or bulk to customers in EU markets
- Drive the customer order book analysis for blocking points or important delays to ensure on time delivery; escalate blocking points or delays to different stakeholders
- Ensure that all RA requirements, compliance rules and GMP regulations are respected when applicable
Client Advisor
Louis Vuitton
Belgium
11.2021 - 07.2022
- Customers point of contact for critical issues and provide appropriate course of actions and improvements
- Provide administrative support to retail business functions for the U.K and Nordics markets on all store issues
- Maintain regular and effective communication between clients and retail stores, daily/monthly sales, productivity, and quality targets
- Engage with clients to develop long-term relationships, leveraging different clienteling tools to foster brand loyalty
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
- Contributed to company growth by identifying new business opportunities and cross-selling services.
- Provide support to internal retail inquiries
Reservation Sales Agent
Courtyard by Marriott Hotel
Belgium
08.2019 - 01.2021
- Enhanced teamwork, collaborating closely with colleagues to ensure smooth operations and optimal guest experiences.
- Answered incoming phone calls and addressed questions from customers
- Strengthened client relationships through excellent interpersonal skills, empathetic listening, and prompt follow-up on inquiries or issues.
- Fostered customer loyalty by providing consistent follow-up after reservation completion, ensuring satisfaction and addressing any outstanding issues.
- Enrollment and upsell with customers engagement
- Protocol support for VP’s
- Yield Management through different booking channels
- Extranet booking management (Expedia, Booking, Agoda)
Project Analyst Freelance
Appen
09.2018 - 08.2019
- Use web application to analyze collected data to review and rate social media contents to support measurement of data relevance
- Support local markets including Thailand - hotel chains, restaurant chains
- Data cross check/ data analysis/ data collection/ documentation
- Reporting to the company of results (excel)
Education
Master Of Business Administration - Hospitality Administration And Management
Business And Hotel Management School
Switzerland10.2017
Bachelor Of Business Administration -
Assumption University
Thailand05.2015
Diploma - General Studies
Fryeburg Academy High School
United States 05.2010
Skills
- Microsoft Offices / SAP / Salesforce/ Power BI / Oracles
- Communication skills
- Analytical mindset
- Problem-solving
- Teamwork and Collaboration
- Fast Learner
- Client Relationships
Languages
English (American)
Bilingual or Proficient (C2)
Thai
Bilingual or Proficient (C2)
References
Tom Desmet, Director Vaccines Supply Chain Execution, +32478392896, tom.desmet@gsk.com
Timeline
AI Training Project Freelance
Outlier
01.2024 - Current
Coordinator Supply Chain Management (Consultant)
Intys Consulting
08.2022 - 12.2023
Client Advisor
Louis Vuitton
11.2021 - 07.2022
Reservation Sales Agent
Courtyard by Marriott Hotel
08.2019 - 01.2021
Project Analyst Freelance
Appen
09.2018 - 08.2019
Master Of Business Administration - Hospitality Administration And Management
Business And Hotel Management School
Bachelor Of Business Administration -
Assumption University
Diploma - General Studies
Fryeburg Academy High School