Aivee Paglicawan Balanza
Summary
Knowledgeable and dedicated customer service professional with extensive experience in beauty services industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Service Clerk
8 Medi Aesthetics
12.2019 - Current
- Call out from new and existing customer data base to schedule facial and clinic treatment at our outlets
- Do reminders and follow-ups for all appointments and ensure customer visit our outlets
- Manage customers' booking and enquiries
- Handle customer's objection professionally and conduct call in a persuasive and engaging manner with customers to ensure closure.
- Responded to customer calls and message to answer questions about treatment and services.
Front Desk Executive
Beyond Beauty International Pte Ltd
07.2018 - 12.2019
- Answering calls and schedule appointment for clients
- Answer all the customers' questions and address their complaints
- Explain our services to customer and sell special promo treatments
- Process registration and collect payments
- Ensuring a positive and warm friendly attitude to welcome customers.
Dental Nurse
Straits Healthcare Pte Ltd
05.2018 - 07.2018
- Provide services designed to assess the condition of patients
- Office tasks such as answering the phones, scheduling appointments
- Build a relationship with patients and colleagues.
Assistant Restaurant Manager
Riggs Coffee Shop & Restaurant
04.2015 - 09.2015
- Monitor and manage guest complaints, ensure satisfaction and administer efficient follow up of orders are served
- Coordinate with Manager/Proprietor for everyday operations
- Work with the team by assisting in serving food and beverages.
Education
Bachelor of Science in International Travel and Tourism Management -
Lyceum of the Philippines University-Batangas (LPU)
03.2015
Skills
- Building rapport
- Computer Proficiency
- Product Education
- Appointment Scheduling
- Call Management
- Sales and Upselling
Additional Information
Birthday : 23 September 1994
Age : 29
Height : 5'3
Weight : 48 kg
Nationality : Filipino
Timeline
Customer Service Clerk
8 Medi Aesthetics
12.2019 - Current
Front Desk Executive
Beyond Beauty International Pte Ltd
07.2018 - 12.2019
Dental Nurse
Straits Healthcare Pte Ltd
05.2018 - 07.2018
Assistant Restaurant Manager
Riggs Coffee Shop & Restaurant
04.2015 - 09.2015
Bachelor of Science in International Travel and Tourism Management -
Lyceum of the Philippines University-Batangas (LPU)
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