Aisyah Inara Bte Abdullah

- Provided exceptional customer service to enhance the shopping experience for Zara customers, assisting with product selection, inquiries, and purchases.

- Maintained a thorough knowledge of Zara's product offerings, including current trends and promotions, to effectively meet customer needs and drive sales.

- Actively participated in inventory management tasks, including restocking shelves, conducting stock checks, and processing merchandise shipments.

Cashier

- Handled cash, credit/debit card transactions, and provided change to customers in compliance with company policies and procedures.

- Balanced cash drawer at the beginning and end of each shift to ensure accuracy and accountability.

- Addressed customer inquiries, resolved complaints, and provided assistance with purchases to enhance the shopping experience.

Stock Room Management

- Ensured the correct receipt of merchandise by receiving and confirming boxes in an optimal manner, coordinating with transport agents to guarantee accuracy.

- Organized and allocated merchandise according to stockroom guidelines, optimizing storage space and facilitating efficient inventory management.

- Conducted daily replenishment activities to ensure adequate stock levels and meet store needs, contributing to seamless operations and customer satisfaction.

- Prepared garments for display by labeling, fitting alarms, and pricing items, maintaining visual merchandising standards and enhancing product presentation.

- Efficiently handled individual store requests, addressing them promptly and effectively to meet customer and operational needs.

- Completed transfers and pickings quickly and accurately in accordance with instructions from managers, facilitating inventory movement and store operations.

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Omni-Channel Sport Leader for Athletics and Triathlon

- Led by example, taking initiative to drive projects forward and inspire team members to excel. Actively sought out opportunities for innovation and improvement, consistently striving for excellence in all endeavors.

- Fostered a collaborative work environment, encouraging open communication and teamwork to achieve common goals. Valued diverse perspectives and actively solicited feedback to foster a culture of continuous improvement and learning.

- Maintained a strong focus on customer needs and satisfaction, going above and beyond to deliver exceptional service and exceed expectations. Prioritized customer feedback and insights to inform decision-making and drive business growth.

- Demonstrated adaptability in navigating challenges and changes within the dynamic retail landscape. Embraced change as an opportunity for growth and innovation, readily adjusting strategies and approaches to meet evolving market demands.

- Leveraged data-driven insights to inform strategic decision-making and optimize business performance. Demonstrated proficiency in interpreting complex data sets and translating insights into actionable strategies to drive results.

Live Chat Agent

- Provided real-time assistance to customers through live chat, addressing inquiries, resolving issues, and providing product information to enhance their shopping experience

- Demonstrated excellent communication skills and product knowledge to effectively assist customers and provide accurate information on Decathlon's wide range of sports products and services

- Provided exceptional customer service to enhance the shopping experience.

- Assisted customers in finding the right products and sizes, achieving high satisfaction rates.

- Maintained a clean and organized store environment to uphold brand standards.

- Collaborated with team members to achieve sales targets and exceed performance goals.

- Participated in inventory management tasks, including restocking shelves and conducting stock checks.

Senior Cashier

Cashier Team

Duration: Nov 2018 - Feb 2020

- Promoted to Senior Cashier position in Nov 2018, responsible for overseeing daily cashier operations and managing customer complaints to ensure optimal service delivery.

- Reported to managers Don Tay and Affandi on a daily basis, providing updates on cashier operations and addressing any customer complaints or issues promptly.

- Handled escalated customer complaints with professionalism and empathy, striving to resolve issues to the satisfaction of the customer and in alignment with company policies.

- Managed the accuracy of the store's daily money collection, including verifying cash transaction records and coordinating bank deposits to maintain financial integrity.

- Implemented proactive measures to minimize customer complaints and improve overall customer experience, collaborating with the management team to implement process improvements.

- Provided leadership and guidance to cashier team members, ensuring adherence to company policies and procedures, as well as fostering a positive work environment conducive to excellent customer service.

- Actively participated in meetings to stay updated on new promotions, product launches, and upcoming events, ensuring thorough knowledge to assist customers effectively.

- Collaborated closely with marketing and sales teams to implement promotional strategies, including distributing Nike vouchers and managing redemption processes.

• Ensure high standards of cleanliness, hygiene and tidiness in all sleeping cabins, retreat center rooms and public areas
• Supervising the daily cleaning of assigned tasks.