Aishwarya PriyaDarshiny
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Harilela Hotels S Pte Ltd
Holiday Inn Orchard City Centre
03.2024 - Current
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
Ad-hoc Security
Omega Security Services Pte Ltd
03.2023 - 02.2024
- Maintain security by following procedures and controlling access, handle new hire registrations, assist with car park balloting, attend to walk-in guests, answer incoming phone calls, and sort daily mail.
- inspect and patrol premises
- monitor surveillance camera / fire alarm panel at command centre
- all other ad hoc daily operations that required
Supporting Receptionist
G4S Secure Solution Singapore Pte Ltd
07.2021 - 02.2023
- Greeting, checking in, and directing visitors, issuing access cards, enforcing access control, monitoring operational procedures, and maintaining surveillance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with officers, and updated officer records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved officer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Customer Service cum Sale
Reward Employment Agency
05.2013 - 01.2015
- Handle MOM online applications, maid medical and insurance applications, maid training, and arrival documentation.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Collaborated with team members to improve overall response times and service quality.
- Enhanced customer experiences by providing timely and accurate information on products and services.
Remittance Cum Customer Service Officer
Bank Negara Indonesia (BNI Bank)
02.2013 - 04.2013
- Handle customer banking enquiries, remit customer transactions, update customer banking details, and perform ad-hoc duties.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
Loan Ambassador
Success Human Resources (OCBC Bank)
02.2011 - 01.2012
- Assist customers in banking transactions, loan application submissions, and handle customer enquiries.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
Loan Assist Officer
Kelly Services (DBS Bank Ltd)
01.2010 - 01.2011
- Work at designated bank branches, assist customers in banking transactions, loan applications, and check application statuses.
- Managed multiple priorities simultaneously while consistently meeting deadlines for loan closings and disbursements.
- Maintained organized records, facilitating efficient retrieval of information for audits and regulatory examinations.
- Assisted in maintaining a high level of customer satisfaction by addressing concerns and providing timely responses to inquiries.
- Worked closely with borrowers to gather required documentation, ensuring timely submission and approval of loans.
- Reduced errors in loan applications through diligent review, data entry, and verification processes.
Aviation Security Officer
Certis Cisco
01.2009 - 12.2009
- Screen passengers and baggage, ensure terminal safety, and attend to unattended bags.
- Detected potential threats by utilizing advanced technology such as X-ray machines and explosive trace detectors.
- Supported smooth airport operations by diligently managing passenger flow during peak hours and periods of high traffic volume.
- Reduced risk of security breaches by maintaining a high level of vigilance and awareness in monitoring surveillance systems.
- Enhanced airport security by conducting thorough screenings and inspections of passengers, baggage, and cargo.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
Education
5-6 Grade -
WPLN, British Council
British CouncilGCE N Levels -
AHMAD IBRAHIM SECONDARY SCHOOL
01.2004
PSLE -
ADMIRALTY PRIMARY SCHOOL
01.1998
Skills
- Microsoft Office
- Word
- Excel
- Powerpoint
- Security awareness
- Listening Skills
- Writing and verbal communication
- Guest Services
- Administrative Skills
- Patience and composure
- Hospitality services
- Team player mentality
Personal Information
- Date of Birth: 12/08/86
- Nationality: Singaporean
Certification
- PAPP Trained
- CTCC Trained
- RTT Trained
Languages
Malay
Intermediate (B1)
Indonesian
Intermediate (B1)
English
Advanced (C1)
Timeline
Guest Service Agent
Harilela Hotels S Pte Ltd
03.2024 - Current
Ad-hoc Security
Omega Security Services Pte Ltd
03.2023 - 02.2024
Supporting Receptionist
G4S Secure Solution Singapore Pte Ltd
07.2021 - 02.2023
Customer Service cum Sale
Reward Employment Agency
05.2013 - 01.2015
Remittance Cum Customer Service Officer
Bank Negara Indonesia (BNI Bank)
02.2013 - 04.2013
Loan Ambassador
Success Human Resources (OCBC Bank)
02.2011 - 01.2012
Loan Assist Officer
Kelly Services (DBS Bank Ltd)
01.2010 - 01.2011
Aviation Security Officer
Certis Cisco
01.2009 - 12.2009
5-6 Grade -
WPLN, British Council
GCE N Levels -
AHMAD IBRAHIM SECONDARY SCHOOL
PSLE -
ADMIRALTY PRIMARY SCHOOL