Nur Aishah Insiya Koh
Summary
To be able to contribute to the organization with the skills and experience that I have gained. I wish to pursue a challenging and rewarding career. To be responsible and dedicated in my work, as well as exercise leadership qualities to excel in my duties for the betterment of the organization primarily and personal advancement eventually.
Overview
14
14
years of professional experience
Work History
Bullion Executive
BullionStar Pte Ltd
10.2024 - Current
- Deliver excellent customer service and manage the needs of our customers through our different channels (walk-ins to Bullion Centre, phone and email).
- Professionally handle high volume of inquiries from clients and customers.
- Accountable for meeting individual (KPIs) and team goals.
- Guide and assist customers in our bullion shop.
- Test the authenticity of precious metals.
- Assist in driving, developing and improving BullionStar’s customer care program.
- Continuously identify work process improvements.
- Provide support for BullionStar’s affiliate program.
Customer Care Executive Cum Receptionist
Leica Camera Asia Pacific Pte Ltd
09.2023 - 09.2024
- Warmly welcome and direct clients, visitors, and guests to the appropriate destinations within the organizations.
- Handle incoming phone calls, takes messages and schedule appointments as needed to ensure efficient communication.
- Manage incoming and outgoing calls, mail, packages, and deliveries (local & overseas), ensuring prompt distribution to the appropriate recipients.
- Maintain inventory of pantry and stationery supplies, reorder items as necessary, and ensure well-organized supply areas.
- Schedule, book, and ensure the tidiness of meeting rooms, including setting up equipment and materials as required.
- Assist walk-in customers with their inquiries (repair, purchase, complaints etc) and provide information as needed. Follow up on repair-related emails and provide timely responses.
- Offer general administrative support, including data entry, document preparation, and recordkeeping, to contribute to the smooth operation of the office.
- Perform basic filing and clerical tasks to maintain organized and efficient record systems.
- Ad Hoc duties: Handle various ad hoc duties as assigned, demonstrating flexibility and willingness to contribute to team efforts.
Customer Relations Executive
Realstar Premier Group Pte Ltd
06.2018 - 08.2023
- Coordinated appointment scheduling through inbound calls.
- To deliver exceptionally high standard of customer service
- Identified potential leads through strategic analysis.
- Reach out to company’s existing active and non-active client
- Arranged cross-departmental appointments when necessary
- Addressed queries from both internal and external clients.
- Coordinated appointments between directors and home seller to introduce the company and submit our proposals
- Maintaining good relationship with external & internal client
- Track and update product on CRM system with the latest information
- Prepare weekly meeting materials
- Maintaining the team website with latest products and information.
- Arranging manpower for weekly open houses
- Other duties assigned by supervisor
Front Desk
Global Premium Hotel Pte Ltd
03.2017 - 06.2018
- Managed front desk operations by greeting guests, facilitating check-ins, and addressing inquiries, enhancing guest satisfaction.
- Coordinated room bookings and reservations using hotel management software, ensuring efficient accommodation processes and workflow.
- Refer guests to local amenities and venues
- Assisted in maintaining the lobby area's cleanliness and organization, contributing to a welcoming environment for guests.
- Handled guest complaints and requests promptly
- Collaborated with housekeeping and maintenance teams to ensure prompt resolution of guest issues, improving overall guest experience.
Assistant Outlet Manager
Coffee Bean and Tea Leaf
10.2016 - 03.2017
- Responsible for the supervision of Baristas
- Assisted with daily operations, ensuring efficient workflow and maintaining high standards of service quality.
- Assisted outlet manager to overlook manpower and stocks for the outlet
- Track the revenue of the outlet and try to improve on the sales when target not meet
- Trained new staff on company procedures, SOPs on food and beverages.
- Coordinated staff schedules to align with peak service times
- Maintained immaculate facility appearance by enforcing strict cleanliness guidelines for both front-of-house and back-of-house areas.
Tournament Official
Netball Singapore
01.2012 - 01.2017
- Coordinated and executed various corporate events through meticulous planing
- Developed comprehensive event proposals and budgets, ensuring alignment with client objectives and maximizing resource utilization.
- Trained and mentored junior staff in event management best practices, contributing to team skill development
- Managed logistics for events, including venue selection and setup, ensuring seamless operations and a positive attendee experience.
Senior Events Executive
Tag Team Inc Pte Ltd
08.2015 - 10.2016
- Event planning, design and production within time limits
- Working with clients to identify their needs and ensure customer satisfaction
- Arranging facilities and details such as decoration, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material and etc
- Help to source and plan for part time manpower
Education
Nitec in Fitness Training - Fitness Training
Institute of Technical Education College West (ITE, College West)
Singapore 01.2015
GCE ‘N’ Level Examination -
Chong Boon Secondary School
Singapore 01.2013
Primary School Leaving Examination -
Mayflower Primary School
Singapore 01.2009
Skills
- Microsoft Words
- Microsoft Excel (Intermedia)
- Microsoft PowerPoint
- SAP Software
Accomplishments
- Year 2012: Outstanding Performance in Design and Technology, Good Leadership and Service Awards (EAGLES)
- Year 2015: Singapore Netball 21 and Under Team
LANGUAGES
English: Spoken: Fluent, Written: Fluent
Mandarin: Spoken: Fluent, Written: Moderate
Bahasa Melayu: Spoken: Fluent, Written: Fluent
Timeline
Bullion Executive
BullionStar Pte Ltd
10.2024 - Current
Customer Care Executive Cum Receptionist
Leica Camera Asia Pacific Pte Ltd
09.2023 - 09.2024
Customer Relations Executive
Realstar Premier Group Pte Ltd
06.2018 - 08.2023
Front Desk
Global Premium Hotel Pte Ltd
03.2017 - 06.2018
Assistant Outlet Manager
Coffee Bean and Tea Leaf
10.2016 - 03.2017
Senior Events Executive
Tag Team Inc Pte Ltd
08.2015 - 10.2016
Tournament Official
Netball Singapore
01.2012 - 01.2017
Nitec in Fitness Training - Fitness Training
Institute of Technical Education College West (ITE, College West)
GCE ‘N’ Level Examination -
Chong Boon Secondary School
Primary School Leaving Examination -
Mayflower Primary School
SALARY
- Current Salary: SGD $3,784
- Expected Salary: SGD $4,300