AISHAH AHMAD
Singapore
Summary
To pursue a career in Business with special emphasis on client & customer services. To have an opportunity to contribute knowledge and skills to any given tasks to the best of ability. Track record of working with customers to achieve solutions and drive company growth. Skilled in networking with industry professionals to build lead pipeline and increase client base.
Overview
13
13
years of professional experience
Work History
Business Development Representave
EDB
01.2024 - 05.2024
- Expanded business through effective network development, identifying new, and prospective clients.
- Increased client base by identifying potential customers and initiating strategic outreach.
- Developed business pipeline using cold and warm techniques.
- Conducted market research to identify new business opportunities and target areas for expansion.
- Implemented CRM systems to streamline sales processes, enhancing team efficiency and productivity.
- Used SalesForce to handle current portfolio and prospective leads.
- Refined sales pitch techniques based on ongoing evaluation of results, continuously adapting and improving for optimal outcomes.
- Coordinated with internal teams such as finance, legal, and operations to streamline deal closure processes while prioritizing customer satisfaction throughout all stages of engagement.
- Formulated detailed account plans outlining objectives, timelines, and KPIs for successful client management.
- Collaborated closely with marketing teams to develop targeted campaigns for lead generation.
Sales Development Representave
VIMEO
02.2022 - 01.2023
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Optimized email campaigns using A/B testing techniques to improve open rates, click-through rates, and lead conversions.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Expanded client base by conducting market research to identify new prospects and potential business opportunities.
- Participated in trade shows and other promotional events to build brand awareness and generate leads.
- Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.
- Maintained high levels of customer satisfaction by providing exceptional support throughout entire sales process – from initial inquiry to post-sale followup.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Used data analytics to identify and track sales trends and develop actionable insights.
Business Development Asean
Liferay
01.2021 - 12.2021
- Conducted market research to identify new opportunities for business expansion and diversification.
- Collaborated with cross-functional teams to ensure seamless delivery of products or services, enhancing customer satisfaction levels.
- Spearheaded product development initiatives, ensuring alignment with current market demand and future growth potential.
- Expanded client base by identifying and targeting key industry decision makers.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Represented company and promoted products at conferences and industry events.
Business Development Manager
Lark
01.2019 - 01.2021
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Mentored junior team members in effective sales techniques, fostering high-performance culture within organization.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for sales pipeline.
Business Development
DENODO
12.2018 - 06.2019
- Developed strong relationships with key stakeholders, enhancing partnerships and collaboration opportunities.
- Implemented efficient CRM systems, streamlining prospect tracking and follow-up processes.
- Conducted market research, identifying new business opportunities and potential clients.
- Analyzed competitor offerings, providing valuable insights for product development and positioning.
- Tracked marketing performance metrics, optimizing campaigns for maximum impact and ROI.
- Provided excellent customer service by promptly addressing inquiries from existing clients or potential customers on various channels such as phone calls or emails.
- Assisted in creating written, video, and image content for marketing channels.
Inside Sales Development
N3 RESULTS PTE LTD
05.2015 - 10.2018
- Developed strong product knowledge through continuous training sessions, staying current with company offerings and updates.
- Strengthened relationships with existing customers by consistently following up on inquiries and addressing concerns.
- Contributed to achieving quarterly sales targets by identifying growth opportunities within assigned territories.
- Participated in weekly sales meetings to discuss performance metrics, share best practices, and strategize new approaches for lead generation.
- Managed high volume of inbound calls from potential clients seeking information about company products or services.
Lead Development
ASPENTECH
04.2013 - 04.2015
- Conducted thorough research on targeted accounts before initial engagement, ensuring personalized outreach that demonstrated knowledge of prospect''s business landscape.
- Collaborated cross-functionally with marketing teams to refine targeting strategies and enhance overall lead quality.
- Aligned with buyer personas at each stage of sales cycle, tailoring messaging to resonate more effectively with prospects'' goals, challenges, or values.
- Enhanced lead generation by implementing targeted outreach campaigns and strategic prospecting techniques.
- Increased sales pipeline by consistently identifying high-potential leads and initiating contact with decision makers
- Optimized email campaigns for higher open rates, crafting engaging subject lines and relevant messaging for target audiences.
- Exceeded monthly targets for qualified leads, utilizing advanced CRM tools to track progress and prioritize tasks effectively.
- Served as brand ambassador at industry events, generating increased awareness and interest in company offerings among potential clients.
- Used SalesForce to handle current portfolio and prospective leads.
- Boosted conversion rates by nurturing relationships with prospects through timely follow-ups and tailored communications.
Regional Account Manager
REGUS
01.2011 - 03.2013
- Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
- Achieved regional sales targets by developing strategic plans and executing effective account management practices.
- Conducted comprehensive market analysis to identify trends, competitor activities, and potential areas of improvement.
- Increased revenue by identifying growth opportunities within existing accounts and cross-selling additional products or services.
- Generated leads through networking, cold calls and industry connections.
- Collaborated with technical and project management teams to ensure timely delivery of products and services, resulting in higher client satisfaction rates.
- Developed, maintained and utilized diverse client base.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Attended monthly sales meetings and quarterly sales trainings.
Education
01.2005
01.2005
01.2004
01.2004
Skills
- COMMUNICATION SKILLS
- MICROSOFT OFFICE
- ABILITY TO WORK IN A TEAM
- INTERPERSONAL COMMUNICATION
- CRM Management
- Cold-calling
- Salesforce
- Relationship Building
- Lead Development
- Account Management
- Lead prospecting
Languages
ENGLISH
Personal Information
- Date of Birth: 10/29/88
- Nationality: Singaporean
Hobbies and Interests
COOKING
Timeline
Business Development Representave
EDB
01.2024 - 05.2024
Sales Development Representave
VIMEO
02.2022 - 01.2023
Business Development Asean
Liferay
01.2021 - 12.2021
Business Development Manager
Lark
01.2019 - 01.2021
Business Development
DENODO
12.2018 - 06.2019
Inside Sales Development
N3 RESULTS PTE LTD
05.2015 - 10.2018
Lead Development
ASPENTECH
04.2013 - 04.2015
Regional Account Manager
REGUS
01.2011 - 03.2013
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