Aisakani
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cyber Security position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Infrastructure Support Engineer
Quess Corp Singapore Pte Ltd (OCBC Bank)
10.2022 - Current
- Responsible for day-to-day operation for voice & video systems which includes installation, maintenance, and management
- Developed and implemented procedures for preventive maintenance, backup and data recovery.
- Evaluated existing procedures and made proactive adjustments to meet changing demands.
- Coordinate with various teams to maintain customer requirements and expectation
- Engage with business and external vendors to deliver solutions.
- Participated in development meetings for high-value customers and business operations updates.
- Analyzed and interpreted customer requirements to develop engineering solutions.
- Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.
Service Desk Analyst
IT Consulting Solutions Singapore Pte Ltd (Bank of America)
04.2022 - 09.2022
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members
- Continually updated personal knowledge of computing hardware operating systems and software
IT Support Engineer
QTS Global Pte Ltd
11.2021 - 04.2022
- Provided onsite and remote support to client end-users regarding their IT issues and concerns
- Conduct IT overall inventories and audits
- Installed, configured and maintained computer systems and network connections.
- Project management and documentation
- Used ticketing systems to manage and process support actions and requests
- Experienced in liaising with client global IT teams and service providers in rolling out project upgrade
Service Desk Analyst
IT Consulting Solutions Singapore Pte Ltd (Bank of America)
11.2020 - 03.2021
- Provided technical support for hardware issues and software support for products such as Windows 7/10, MacOS X, Microsoft Office, Cisco/VOIP telephony, Blackberry, Android, iOS (iPad/iPhone) and other proprietary software
- Maximized use of hardware and software by training users and interpreting instructions.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Used ticketing systems to manage and process support actions and requests.
Business Development Manager
AKRA Visas & Services Pte Ltd
07.2019 - 06.2020
- Successfully implemented marketing plans to maximize business performance and increase sales
- Created action plans to grow and maintain followers through popular social media platforms such as Twitter, Facebook, LinkedIn, forum, and blog space
- Resolved all technical issues and maintained the company's media including website, Facebook, LinkedIn, Google account and email
- Assisted with various administrative tasks as directed
Senior Sales Executive
Achieve Career Consultant Pte Ltd (OCBC Bank)
05.2017 - 06.2019
- Managed a suite of financial products (e.g Personal Loans, Balance Transfers, Debt Consolidation Plan, Credit cards, Savings accounts) and recommended based on clients' needs
- Performed due diligence and KYCs for client on-boarding, as well as compliance and strict adherence to company policies and guidelines
- Demonstrated products and features to customers, answered questions and overcame objections.
- Exceeded sales targets by achieving more than 130% and awarded annual incentive trips
Education
Specialist Diploma in Cyber Security Management
Singapore Polytechnic
2024
Total: CompTIA Network+ Certification (N10-007)
Udemy
2023
Total: CompTIA A+ Certification (220-1002 & 1001)
Udemy
2021
IT Fundamentals Part 1 & 2 (SF)
NTUC Learning Hub
2021
Practitioner Cert in Personal Data Protection (SG)
Singapore Management University / PDPC
2020
General Certificate of Education – Normal Level
Yishun Town Secondary School
2002
Skills
- Excelled in fast paced, dynamic environment
- Active Learning
- Excellent problem-solving skills
- Technical Support and Assistance
- Compliance Understanding
- Application Administration
- Infrastructure Projects
- Microsoft Exchange
Additional Information
Availability is immediate. All other experience and references are available upon request.
Timeline
Infrastructure Support Engineer
Quess Corp Singapore Pte Ltd (OCBC Bank)
10.2022 - Current
Service Desk Analyst
IT Consulting Solutions Singapore Pte Ltd (Bank of America)
04.2022 - 09.2022
IT Support Engineer
QTS Global Pte Ltd
11.2021 - 04.2022
Service Desk Analyst
IT Consulting Solutions Singapore Pte Ltd (Bank of America)
11.2020 - 03.2021
Business Development Manager
AKRA Visas & Services Pte Ltd
07.2019 - 06.2020
Senior Sales Executive
Achieve Career Consultant Pte Ltd (OCBC Bank)
05.2017 - 06.2019
Specialist Diploma in Cyber Security Management
Singapore Polytechnic
Total: CompTIA Network+ Certification (N10-007)
Udemy
Total: CompTIA A+ Certification (220-1002 & 1001)
Udemy
IT Fundamentals Part 1 & 2 (SF)
NTUC Learning Hub
Practitioner Cert in Personal Data Protection (SG)
Singapore Management University / PDPC
General Certificate of Education – Normal Level
Yishun Town Secondary School
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