AIRA LEI LEI FABILLAR
SINGAPORE
Summary
Enthusiastic hostess with 7 years experience in enhancing guest satisfaction and operational efficiency in high-volume restaurants. Showcasing exceptional communication and customer service skills. Expert in reservation management and multitasking, ensuring guest satisfaction and efficient dining experiences.
Overview
8
8
years of professional experience
Work History
Hostess
Black Tap Marina Bay Sands
01.2023 - Current
- Greet and welcome guest with a smile and make them feel welcome.
- Managing reservations and walk-in guests.
- Escorting and seating guest to their tables.
- Providing customers menus and answering any initial questions they may have.
- Respond to guest inquiries and request in a timely, friendly, and efficient manner.
- Answering phone calls and emails inquiries.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Hostess/Server
Lobby Lounge Okada Manila
01.2018 - 01.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Taking food and drink orders.
- Staying attentive to the needs of guest in the dining area.
- Ensuring the food order is made correctly by kitchen staff and looks presentable for guest.
Education
Bachelor of Science - Tourism Hotel and Restaurant Management
LEYTE NORMAL UNIVERSITY
TACLOBASN CITY03.2017
Skills
- Customer Service
- Reservation Management
- Effective multitasking
- Strong work ethic
- Food safety
- Exceptional communication
- Event Coordination
- Guest engagement
- Hospitality service expertise
- Complaint handling
- Seating arrangements
- Reservation coordination
- Group reservations management
LANGUAGE
English
Timeline
Hostess
Black Tap Marina Bay Sands
01.2023 - Current
Hostess/Server
Lobby Lounge Okada Manila
01.2018 - 01.2023
Bachelor of Science - Tourism Hotel and Restaurant Management
LEYTE NORMAL UNIVERSITY
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