Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
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AIRA LEI LEI FABILLAR

AIRA LEI LEI FABILLAR

SINGAPORE

Summary

Enthusiastic hostess with 7 years experience in enhancing guest satisfaction and operational efficiency in high-volume restaurants. Showcasing exceptional communication and customer service skills. Expert in reservation management and multitasking, ensuring guest satisfaction and efficient dining experiences.

Overview

8
8
years of professional experience

Work History

Hostess

Black Tap Marina Bay Sands
01.2023 - Current
  • Greet and welcome guest with a smile and make them feel welcome.
  • Managing reservations and walk-in guests.
  • Escorting and seating guest to their tables.
  • Providing customers menus and answering any initial questions they may have.
  • Respond to guest inquiries and request in a timely, friendly, and efficient manner.
  • Answering phone calls and emails inquiries.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.

Hostess/Server

Lobby Lounge Okada Manila
01.2018 - 01.2023
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Taking food and drink orders.
  • Staying attentive to the needs of guest in the dining area.
  • Ensuring the food order is made correctly by kitchen staff and looks presentable for guest.

Education

Bachelor of Science - Tourism Hotel and Restaurant Management

LEYTE NORMAL UNIVERSITY
TACLOBASN CITY
03.2017

Skills

  • Customer Service
  • Reservation Management
  • Effective multitasking
  • Strong work ethic
  • Food safety
  • Exceptional communication
  • Event Coordination
  • Guest engagement
  • Hospitality service expertise
  • Complaint handling
  • Seating arrangements
  • Reservation coordination
  • Group reservations management

LANGUAGE

English

Timeline

Hostess

Black Tap Marina Bay Sands
01.2023 - Current

Hostess/Server

Lobby Lounge Okada Manila
01.2018 - 01.2023

Bachelor of Science - Tourism Hotel and Restaurant Management

LEYTE NORMAL UNIVERSITY

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AIRA LEI LEI FABILLAR