Summary
Overview
Work History
Education
Languages
Timeline
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'Ainul Husna Zullkefle

Summary

People oriented and love to work with children and families. Understanding different family background and good in interpersonal skills is important to build rapport and interacting with others effectively.

Overview

8
8
years of professional experience

Work History

Assistant Project Manager

Yayasan MENDAKI
06.2012 - 10.2014
  • Assisting the low income families with school going children, specifically for those with incarcerated family members in their education and financial assistance, job matching for the unemployed and tapped on government assistance.
  • Worked with various agencies to help the families to integrate into society, ensuring that the school going children stays in school.
  • Do home visits to the family and monitor on their progress and checks on their wellbeing.
  • Do proper documentations, coordinating tasks and monitor updates.
  • Submit reports and updates to Directors and external partners.

Customer Relation Officer

Yayasan MENDAKI
06.2009 - 06.2012
  • Attending to walk-in customers and handle their inquiries and questions, ensuring that they are satisfied with our response. Assisting customers in filling form application and checking of form submission.
  • Attending to call-in customers, forwarding messages and ensuring their queries are tended to by the respective department. Replying to emails and forwarded customers emails to the correct department.
  • Made customers aware of current and new programs and services offered, base on their needs.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Data tracking on volume of inbound calls per day, emails and walk-in customers and coordinated department schedules to maximize coverage during peak hours.
  • Opening and closing of lobby and counter, ensuring cleanliness and neatness.

Assistant Community Development Officer

Yayasan MENDAKI
10.2006 - 06.2010
  • Handling cases of low income family from the Malay/Muslim community, ensuring that their school children are granted assistance to help them in school.
  • Planning and coordinating programs for the families, to strengthened their relationship help them sustain in the community.
  • Matching the parents and adults in the family for courses and skills training, helping them to upgrade their skills, so as to stay relevant in their job.
  • Assisting the family for financial assistance with external agencies, while they try to build on their self to manage their situation.
  • Do reports, write minutes and submit to directors and Head of Department .

Education

Diploma In Psychology & Diploma In Islamic Studies -

JAIPETRA COLLEGE
Malaysia

Languages

English
Malay

Timeline

Assistant Project Manager

Yayasan MENDAKI
06.2012 - 10.2014

Customer Relation Officer

Yayasan MENDAKI
06.2009 - 06.2012

Assistant Community Development Officer

Yayasan MENDAKI
10.2006 - 06.2010

Diploma In Psychology & Diploma In Islamic Studies -

JAIPETRA COLLEGE

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'Ainul Husna Zullkefle