AINNA AIZAH BINTI SAYUN

1. Logistics Execution & Team Leadership

• Lead and manage logistics executives responsible for daily shipment execution
• Supervise, guide, and support the Air Freight General team in daily operations.
• Actively manage team performance through monitoring of internal team KPIs, tracking team productivity

· Act as back up for Operations Manager in case of absences

• Oversee import, export, and domestic deliveries across the world
• Ensure on-time, compliant, and cost-effective shipment execution
• Analyze operational data and identify areas for improvement.
• Develop and implement SOPs and vendor performance frameworks.
• Prepare daily/weekly reports with insights and recommendations.
• Perform other operational tasks assigned by management
• Adhere to corporate compliance, global and local policies with procedures designed to prevent and detect violations of applicable law, regulations, rules and ethical standards by employees, agents and others.

2. Capacity Planning

• Monitor freight capacity, cost, and service performance.
• Accountable for the development of airfreight operations and the management of the airfreight team across Malaysia offices.
• Manage and maintain strong relationships with airlines, GSA agents, and warehouse operators.
• Ensure all shipments tendered to the company are handled in a timely and profitable manner.

3. Import / Export Planning & Coordination

• Handle air freight or sea freight shipment operations
• Manage shipping and customs documentation (import/export, air & sea).
• Perform ad-hoc analysis to support operational efficiency.
• Arrange booking with airlines and shipping lines
• Prepare and verify shipping documentation (BL, AWB, Invoice, Packing List, etc.)
• Monitor shipment progress and update customers
• Ensure compliance with import/export procedures and documentation requirements
• Liaise with internal departments to ensure smooth operations
• Oversee daily air export general cargo operations from booking to flight departure.
• Ensure timely and accurate preparation of export documentation.
• Coordinate with vendors, counterpart offices, and internal teams to ensure smooth shipment execution.
• Ensure compliance with IATA regulations, airline requirements, and company SOPs.

4. Risk Management & Escalation

• Act as escalation point for customers and handle shipment issues professionally.

5. Cost Control & Vendor Management

• Manage freight cost and logistics spend within budget
• Negotiate and recommend freight solutions balancing cost and service level
• Coordinate with customers, carriers, shipping lines, airlines, transporters, and agents

6. Cross-Functional Collaboration

• Serve as logistics planning partner to S&OP and Procurement
• Align shipment plans with inventory availability and demand timing
• Support Ops, Sales, Marketing on delivery feasibility and timelines
• Support others department such trucking and Ocean team in what ever issue.

7. Finance Payable & Receivable

• Review and reconcile freight billing to ensure accuracy.
• Track and trace with all compliance with IATA and ensuring adherence to payment cycles.

8. Customer Operations Management

• Customer service orientated and result driven.

· Deliver input for preparation of monthly and quarterly business review with customer, taking an active role during periodical review meetings with customers

· Monitor Customer & Operational KPIs

· Attend customer meetings on operational topics where required, provide input as required

1. Export Shipment

· Managed export shipments by coordinating invoices, packing lists), truck scheduling, and timely cargo pick-up within shipper operation bookings, document collection (commercial hours.

· Facilitated flight bookings with gateway and airport teams, providing flight details, endorsed customs forms, and HAWB copies to shippers, followed by shipment closure and billing.

· Ensured pre-alerts to destinations with necessary documentation and monitored shipments to obtain Proof of Delivery (POD).

· Provide Pre-alert to destination with the shipping document.

· Make sure cargo delivered to consignee without damage.

· Figure out any damaged shipment upon arrival.

2. Import Shipment

· Handled import shipments by tracking pre-alerts, orders, and bookings, and monitored ATA/ETA with airlines and forwarders to guarantee on-schedule arrivals.

· Arrange delivery to consignee & billing.

· Coordinate with transporter to ensure that the cargo is delivered.

· Prepare and follow up on all documents.

· Follow up with the customer’s network for the original documents.

· Inform customer of shipment status.

· Coordinate with clearance team for collection of delivery order from Airlines.

· Ensure complete documents (as per requirements) are handed over to customs clearance.

· Coordinate with Transport Department/Vendors for delivery of shipments/proof of delivery.

· Ensure that all job files are maintained.

· Resolve issues regarding cargo shortage/ damage/ claims.

· Receiving cash/cheque from customers in regard to clearance shipment/delivery order collection and accounting the same to Finance.

3. Invoicing

· Ensure accurate invoicing is done on a timely/ daily basis and all supporting documents are attached with the invoices, as per the client requirements.

· Ensure billing is 100% accurate.

· Ensure timely resolution of any discrepancy in invoicing.

· Issue CN and CCA if required

4. General

· Develop and maintain a healthy relationship with internal and external customers.

· Provide necessary information to internal staff.

· Maintain a positive working relationship at all levels.

· Ensure KPI is are met and reported on a monthly basis.

· Coordinate shipment arrangement with the supplier/vendor or the airfreight operation.

5. Customer Service

· Actively track and trace shipments and update customer accordingly. Monitoring import and export shipments

· Coordinate, communicate with overseas and local customer’s enquiries and booking of shipments including competent coordination with transporters and airlines.

· Maintained communication with customers regarding shipment status and resolved any cargo-related issues, including shortages, damages, and claims.

6. Trucking

· Deal with trucker to support import & export shipment and make sure cargo delivered in timely manner.

· Coordinated trucking services to support import and export logistics, ensuring timely cargo delivery and comprehensive documentation management.

7. Quotation

· Getting quotation from Airline and provide to our counterpart or destination office.

· Issue quotation to local customer.

8. Custom Brokerage

· Prepare custom form K1, K3, K8.

· System ALDEC

· Issue Duty Payment to Custom Malaysia.

· Liaised with customs clearance teams for delivery order collection from airlines and ensured all required documents were processed for customs.

9. Business Development

· Achieved cost control and reduction by collaborating closely with vendors to negotiate competitive rates and consolidate services.

· Maintaining relationships with customers to ensure their continued support for future shipments.

• Issue invoices to customers
• Update customer files with issued invoices
• Issue credit Notes
• Track exceptions between the shipping log and invoice register
• Research disputed invoices.
• Able to use System Online Logistic (SOL)
• Industry: Transportation / Logistics, Specialization: Logistics/Supply Chain, Website: Not provided

• Monitors and maintains current inventory levels; processes purchasing orders as required; tracks orders and investigates problems.
• Records purchases, maintains database, performs physical count of inventory, and reconciles actual stock count to computer-generated reports.
• Receives, unpacks, and delivers goods; re-stocks items as necessary; labels shelves.
• Packing goods and materials.
• Processes and documents returns as required following established procedures.
• Performs routine clerical duties, including data entry, answering telephones, and assisting customers.
• Follow up with customers for daily in and out of stock.
• Industry: Manufacturing, Specialization: Manufacturing in Machinery & Bike Parts, Website: Not provided

• Processes payments and documents such as invoices, journal vouchers, billing, employee, and bank statements.
• Verifies items billed against items ordered and received and reconciles differences through follow-up with the vendor and/or other employees.
• Posts financial data to appropriate accounts in an automated accounting system, according to instructions.
• Reviews on-line transactions for changes and accuracy and corrects errors.
• Retrieves system reports.
• Disburses funds using petty cash and makes change according to specific instructions.
• Files and/or removes records and reports.
• Operates standard office equipment.
• Performs related work as assigned.
• Determines content and assembles data in order to prepare monthly reports for review.
• Reconciles transactions, financial data, and other information to an automated accounting system.
• Pre-audits, verifies, and processes employee expense claims reviewing rules for employee compliance.
• Manage stock card and stock adjustment.
• Industry: Food & Beverage, Specialization: Franchising, Website: Not provided