Aina Batrisyia Bte Hanapi

• Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
• Streamlined check-in procedures for improved efficiency and reduced wait times.
• Coordinated with other departments to address specific guest requests or requirements in a timely manner.
• Cultivated positive relationships with guests through exceptional communication and personalized service.
• Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Assisted guests with luggage and provided directions to rooms to enhance customer service.

Housekeeping (April 2021 - April 2022)

• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
• Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.

Food and Beverage (April 2022 - March 2023)

• Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
• Assisted established management staff with operational oversight, business development, and process improvement strategies.
• Maintained clean and organized restaurant to comply with hygiene and health regulations.
• Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
• Greeted and seated guests to provide friendly and welcoming experience.
• Maintained clean and organized dining areas for an enjoyable guest experience.
• Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.

Front Office (March 2023 - October 2023)

• Handled day-to-day customer or client questions via telephone or email.
• Participated in opening and closing procedures by prepping inventory sheets, balancing inventory to cash and closing out point-of-sale systems.
• Performed front office maintenance duties by organizing and cleaning desk spaces and replenishing office supplies.
• Welcomed guests to facility, addressed complaints and found solutions to problems.
• Answered telephone calls and emails to assist customers in making reservations.

• Complied with health and safety codes to protect staff and customers.
• Operated and maintained bakery equipment, including ovens and mixers.
• Maintained accurate inventory of baking supplies and ingredients.
• Collaborated with team members to complete tasks and maintain smooth running of bakery.

• Handling of food and beverage: preparation of food to be served to passengers checking of inventory stocks (e.g drinks, utensils etc)
• Ordering of stocks that are needed replenishing the food and beverage in the pantry ensuring the staff kitchen, the tables and chairs are clean
• Handling the front counter duty with enquiries of passengers from telephone and by the website handling of bookings from passengers from emails and the website as well as those who are walk in handling of flights
• We are given the passenger’s details of their flight and to escort them either to their private vehicle or towards the CIP Terminal
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

• Achievements/Tasks guiding patrons to their designated seats helping patrons if they have any doubts if they are lost or asking for directions checking of patrons’ tickets whether they are in the right zone issuing of earplugs if necessary