Aina Syura

• Performed general administrative duties, including managing records, organizing documents, and maintaining accurate reports to support daily operations.

• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

• Assisted in planning schedules and delegating assignments to meet coverage and service demands effectively.

• Provided hands-on customer support, assessing needs, and staying updated on consumer preferences.

• Conducted regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

• Developed a loyal and highly satisfied customer base through proactive team management and customer service strategies.

• Set and enforced policies aimed at enhancing team productivity and strengthening operational efficiency.

• Reviewed job applications and made hiring recommendations to recruit top talent for key roles.

• Trained new staff members in line with SOPs to ensure consistency and operational excellence.

• Approved staff leave requests and medical certificates (MCs) to ensure proper workforce planning and coverage.

• Keyed in staff attendance for payroll processing to ensure timely and accurate compensation.

• Verified inventory levels remained within monthly tolerance and compiled financial data in line with budget requirements.

• Boosted sales revenue by promoting complementary products and informing customers about ongoing store promotions.

• Conducted quality checks twice daily to ensure compliance with required standards.

• Oversaw proper opening and closing procedures for the store to maintain operational consistency.

• Managed customer complaints and compliments to ensure prompt resolution and satisfaction.

• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.

• Kept all prep areas clean by sweeping, mopping and washing down counters
• Kept customers and crew areas organized
• Cooked, prepared, and bagged food for customers
• Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items, and rotating stock
• Calculated totals, processed payments, and issued receipts
• Operated cash registers and POS systems
• Performed data entry and complete proper paperwork

• Kept all prep areas clean by sweeping, mopping and washing down counters
• Kept customers and crew areas organized
• Cooked, prepared and bagged food for customers
• Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock
• Assisted in the dining room by removing soiled dishes during meal service and transporting to the kitchen for washing
• Operated convection ovens and steamers to cook meats, rice and different food items