Ai Lin Chin

• Successfully reaching out to low-income families to offer them essential benefits and support.
• Organizing event and coordinating opportunities for low-income families to join enrichment classes, helping them access valuable learning resources and personal development.
• Comprehensive Support low-income families and daily operation works, financial & basic Accounting Support.

As a Travel Advisor

. Engage with clients to understand their travel preferences, interests, and close sales .
. Join every travel event and fair to promote tours ,main focus in Europe/ Asian/Oceania.

. Daily operation works and follow-up of offers.

As a Tour Leader (Lead Japan/ Oceania and Europe)

. Escort and guide the group throughout the trip.

. Manage schedules and ensure activities run on time.

. Handle group check-ins, tickets, and documentation.

. Assist travelers with personal needs, issues, or emergencies.

. Ensure safety and well-being of all group members.

. Solve problems or unexpected situations quickly and professionally.

• Manage over 150 accounts per quarter for Greater Chinese Market (Hong Kong/Taiwan/China/Malaysia) successfully impacting close to 75% increase of revenue.
• Analyzed customer data and online marketing trends to identify sales opportunities and recommend tailored solutions to client.
• Able to properly communicate and drive Advertiser’s business to success by contacting clients via telephone &online meeting and email daily.
• Resolved customer issues and inquiries in a timely and professional manner, maintaining a high level of customer satisfaction.
• Successfully developed and executed strategic digital marketing campaigns to drive client need.
• Identifying sales opportunities and providing these businesses with the best solution for their business goal and driving engagement and revenue growth for client.

• Gained strong foundation in customer service, team collaboration, and task prioritization.
• Promoted customer loyalty and grew sales by providing friendly, knowledgeable service to ensure customers are satisfied with the level of service offered
• Monitor sales representatives with create revenue up to around 50k-60k in Bishan outlet.
• Be Management Team, providing sales training to staff and teacher

• Coordinate daily operations in a fast-paced retail environment and optimize workflows to improve the efficiency of retails sales.
• Provide coaching and training to team members to build a collaborative work culture centered on safety and customer service.
• Monitor and track KPIs and quality metrics, coordinate scheduling, and collaborate with corporate teams to define sales and service standards