Aileen Ming Feng Ng
Summary
Hi there, I'm Aileen Ng. Through my various work experiences and the skills I've acquired in school, I've honed highly skilled and dedicated customer service abilities. I pride myself on delivering exceptional service and effectively managing multiple tasks.
My commitment to nurturing professional relationships to drive business success is something I hold dear. I'm adept at providing innovative solutions to meet the diverse needs of customers.
During my time at DJI, I've had the opportunity to develop my leadership skills by guiding customer service teams toward improved performance and customer satisfaction. This experience has further solidified my proficiency in this field. Additionally, my background in the sales industry has equipped me with the knowledge to understand and exceed customer expectations while contributing to the overarching goals of the company.
I'm known for my positive attitude, strong communication skills, and dedication to streamlining processes for optimal results. My passion lies in building relationships and fostering business growth, qualities that I believe make me a valuable asset to any organization.
Overview
2
2
years of professional experience
Work History
Customer Service Officer
CPF
12.2023 - 03.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Communicated with clients regarding account services, statements, and balances.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
Sales Associate
Inspiration Hair Salon
01.2022 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate /Sales Manager's Assistant
DJI
05.2023 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
HR Intern
RSM STONE FOREST
10.2022 - 03.2023
- Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
- Coordinated scheduling of interviews between candidates and hiring managers, ensuring a smooth recruiting process for all parties involved.
- Tracked employee attendance, identifying trends and providing insights for management to address any potential issues promptly.
- Streamlined recruitment processes for increased efficiency in talent acquisition efforts.
- Supported HR team with the creation of comprehensive onboarding materials, improving employee retention rates.
- Aided in updating job descriptions regularly, keeping them relevant to current market trends and organizational needs.
Education
Higher Nitec - Human Resource And Administration
ITE
CENTRAL03.2023
Nitec - Business Services
ITE CENTRAL
CENTRAL01.2021
GCE N LEVEL - N Level
Northbrooks Secondary School
Yishun2018
PRIMARY SCHOOL LEAVING EXAMINATION -
Evergreen Primary School
Woodlands2014
Skills
Customer Support
Complaint Handling
Data Entry
Customer Focus
Call Center Operations
Documentation And Reporting
Records Maintenance
Payment Processing
Database Research
Service Recommendations
CRM Software
Account Management
Customer Service
Complaint resolution
Customer Relations
Hobby
- Cooking/Baking: Exploring new recipes, experimenting with flavors, and sharing delicious creations.
- Traveling: Exploring different cultures, cuisines, and landscapes, broadening perspectives and fostering adaptability.
- Language Learning: Studying foreign languages such as Thai to enhance communication with the people whom i may be with.
Languages
English
Chinese (Mandarin)
Chinese (Cantonese)
Thai
Timeline
Customer Service Officer
CPF
12.2023 - 03.2024
Sales Associate /Sales Manager's Assistant
DJI
05.2023 - 11.2023
HR Intern
RSM STONE FOREST
10.2022 - 03.2023
Sales Associate
Inspiration Hair Salon
01.2022 - 12.2023
Higher Nitec - Human Resource And Administration
ITE
Nitec - Business Services
ITE CENTRAL
GCE N LEVEL - N Level
Northbrooks Secondary School
PRIMARY SCHOOL LEAVING EXAMINATION -
Evergreen Primary School
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