Aila Mae FadriquelA
Sampaloc
Summary
Accomplished professional with strong understanding of payroll procedures, tax regulations and benefits administration. Proficient in using multiple payroll software programs with knack for quickly learning new systems. Highly organized, detail-oriented, and efficient at work.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Leader
ADP PHILIPPINES, INC
01.2024 - Current
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Oversee client onboarding for members extending help to our Implementation team.
- Audit client info loaded in Payroll platform, DOS OS, ORACLE and CRM and compare to documents from the client.
- Handle escalated cases relating to Payroll, Corrections, Amendments, Tax and Notices, Tax Forms,Garnishments and/or others.
Team Coach
ADP PHILIPPINES, INC
07.2023 - 12.2023
- Partnering with Leaders and regularly gathering data and coaching associates to address behaviors and nurture them to gain personal growth.
- Taking escalated calls and helping find a resolution that would satisfy both the client and the company
- Regularly refresh knowledge in Payroll and Tax to ensure accuracy in resolution the associates are providing.
- Assisted Implementations Department with new client onboarding and audit accuracy of data entries.
Call Mentor
ADP PHILIPPINES, INC
04.2022 - 06.2023
- Discuss Payroll and Tax Fundamentals and how it is applied to our clients.
- Help new hires via assisted calls to get them acclimated with production.
- Partnered with reporting manager to present a month over month performance of their space.
- Audited NPS and reviewed 1st year client experience.
Client Service Associate
ADP PHILIPPINES, INC
10.2018 - 03.2022
- Frontline Associate responsible with all payroll-related tasks - Payroll, Payroll Correction, Employee Maintenance, Garnishments, Tax Forms and Filings, Agency Calls, Tax Notices, Fringe Benefits, Pre and Post Tax Deductions, PTOs and Amendments.
- Ensures that the client’s issue is resolved by doing regular follow-ups and educates them if additional step is required that is outside of our scope.
Faults Representative - Escalation
AQCQUIRE ASIA PACIFIC
07.2016 - 08.2018
- Responsible with following up with clients on how their services are doing when an issue must be resolved by the service provider or an on-site technician
- Partner with service provider to check on the status of pending on-site visits and/or additional line testing
Technical Support Representative
AQCQUIRE ASIA PACIFIC
01.2016 - 06.2016
- Assist clients by doing basic troubleshooting steps with them to resolve issues with Telephone line, Internet (DSL and Fiber) or TV Box
Education
Bachelor of Science - Electronics and Communications Engineering
Universidad De Manila
01.2015
High School -
Ramon Magsaysay High School
01.2013
Elementary School -
P.Burgos Elementary School
01.2009
Skills
- Microsoft Excel
- Power Point
- Word
- Canva
- Communication skills
- Attention to detail
- Problem-solving skills
Certification
- Emerging Leaders Program, 2024
- Fundamental Payroll Certification, 2023
- Project Accelerate Program, 2021
Timeline
Team Leader
ADP PHILIPPINES, INC
01.2024 - Current
Team Coach
ADP PHILIPPINES, INC
07.2023 - 12.2023
Call Mentor
ADP PHILIPPINES, INC
04.2022 - 06.2023
Client Service Associate
ADP PHILIPPINES, INC
10.2018 - 03.2022
Faults Representative - Escalation
AQCQUIRE ASIA PACIFIC
07.2016 - 08.2018
Technical Support Representative
AQCQUIRE ASIA PACIFIC
01.2016 - 06.2016
High School -
Ramon Magsaysay High School
Elementary School -
P.Burgos Elementary School
Bachelor of Science - Electronics and Communications Engineering
Universidad De Manila
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