Aiki Bte Karim
Assistant Manager
Bukit Mandai Village
Summary
Assistant Manager with a proven track record at Pacific International Lines, enhancing customer satisfaction and documentation matters. Excelled in team leadership and efficient documentation management, including crossport and switch BL documentation. Skilled in fostering strong team environments and adept in financial reporting, demonstrating a blend of hard and soft skills vital for operational excellence.
Overview
33
33
years of professional experience
Work History
Assistant Manager
Pacific International Lines
02.1992 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Doing crossport and switch BL documentation.
- Monitor deadline on the POD manifested.
- Facilate the exchange of the original bill of lading with a new BL.
- The original Thru BL can be printed and surrendered in Singapore.
Education
No Degree - GCE N-LEVEL
Bedok Town Secodary School
Bedok North 04.2001 -
Skills
Team leadership - Leading the import team and the counter team
Assist manager with tasks
Cash collection report
Sending import NOA and incharge of undelivered container at PSA
Submission of MRS for import and export
Follow-up of cash-term customer outstanding payment
I love cooking and baking
Can cook malay dishes and bake brownies/cookies.
Timeline
No Degree - GCE N-LEVEL
Bedok Town Secodary School
04.2001 -
Assistant Manager
Pacific International Lines
02.1992 - 01.2025
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