Aiden Tee Chen Yen
Kuala Lumpur,14
Summary
A Malaysian-Chinese to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Field Service Engineer
CTC Global Sdn Bhd - Menara Maybank HQ
01.2022 - 04.2024
- Performed onsite installation, modification and maintenance of IT assets.
- Examined and troubleshooted errors of laptops and desktops hardware and software issues
- Enhanced user's satisfaction with prompt and efficient troubleshooting of IT technical issues onsite and offsite.
- Attended helpdesk tickets with prompt and efficient manner via ticketing systems.
- Performed redeploy and recycle activities for old IT assets such as collection, re-imaging and OS installation.
Education
Professional Degree in IT Management -
Eduvo Academy
01.2020
Professional Diploma in IT Support -
Eduvo Academy
01.2019
SPM -
SMK Taman Bukit Indah
01.2017
Skills
- Microsoft Office
- Computer Hardware
- Computer Networking
- OS Troubleshooting and Configuration
- Remote Support
- IT Assets Installation
- Troubleshooting and repair
- Service Documentation
- Customer Service
- Network Configuration
Languages
English
Chinese
Malay
References
- Freddy Tan (Colleague), Menara Maybank, +6013-4289198
- Fahmi Faidzal (Team Lead), Menara Maybank, +6018-2786774
Timeline
Field Service Engineer
CTC Global Sdn Bhd - Menara Maybank HQ
01.2022 - 04.2024
Professional Degree in IT Management -
Eduvo Academy
Professional Diploma in IT Support -
Eduvo Academy
SPM -
SMK Taman Bukit Indah
Similar Profiles
Azim SyahmiAzim Syahmi
Associate Technical Engineer at CTC Global Sdn BhdAssociate Technical Engineer at CTC Global Sdn Bhd
James HooJames Hoo
Senior Logistic Specialist at CTC GLOBAL SDN BHDSenior Logistic Specialist at CTC GLOBAL SDN BHD
Muhamad Qhuzairy Bin Mohd RashidMuhamad Qhuzairy Bin Mohd Rashid
Field Service Enginner at CTC Global SDN. BHDField Service Enginner at CTC Global SDN. BHD