AIDAN YEO YANG JIAYU
Singapore
Summary
I am a highly motivated HR professional with a strong background in team management, leadership, and customer service. Over the course of my career, I have been recognized with a Long Service Award for my consistent dedication and a Team Award for my commitment to fostering a collaborative work environment. I take pride in having successfully completed the Shift Leadership Foundation Program, which has significantly strengthened my leadership and strategic skills. Additionally, I hold the CEI Basic Certification accredited by the Ministry of Manpower (MOM), which has equipped me with valuable customer engagement skills. This certification has further enhanced my ability to support employees and manage HR processes with a customer-focused mindset. I am now eager to apply my HR expertise and dedication to service excellence in a dynamic, people-oriented role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Recruiter & Compliance Consultant
Workle Pte Ltd
07.2024 - Current
- Manage the full recruitment cycle, from sourcing, interviewing, and evaluating candidates to making offers and onboarding.
- Monitor and analyze recruitment metrics to improve sourcing and hiring strategies.
- Organize and conduct interviews, assessing candidates' skills, qualifications, and cultural fit for the organization.
- Support HR operations by maintaining accurate personnel records, including employment contracts, personal details, and work history.
- Manage employee onboarding and orientation to ensure a smooth transition for new hires.
- Provide guidance and support to employees regarding HR-related matters, including workplace issues or concerns.
- Ensure that employees are informed of any relevant policy or procedure updates.
- Ensure the company’s operations are in compliance with labor laws, employment regulations, and internal policies.
- Keep updated with changes in labor laws and employment regulations to ensure the company’s policies are current.
- Conduct regular audits of employee files to ensure compliance with legal and organizational standards.
- Monitor workplace practices to ensure adherence to safety, health, and environmental regulations.
- Provide training to employees and management on compliance-related issues, including harassment prevention, ethics, and company policies.
- Work with legal and regulatory bodies when necessary to ensure compliance is met.
- Ensure proper record-keeping and reporting of employee data, including but not limited to compensation, taxes, and benefits.
Department Manager
Han Bao Bao Pte Ltd
07.2020 - 05.2024
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Increased productivity by identifying bottlenecks and implementing targeted solutions
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries
- Led a team of professionals to consistently achieve or exceed performance targets
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department's capabilities
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints
- Implemented quality control measures that resulted in improved products or services within the department offerings
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints
- Communicated with managers of other departments to maintain transparency
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends
- Created and enforced department policies, procedures and standards to establish productivity and quality
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
- Introduced new methods, practices, and systems to reduce turnaround time
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Defined clear targets and objectives and communicated to other team members
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Assisted in organizing and overseeing assignments to drive operational excellence
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Set aggressive targets for employees to drive company success and strengthen motivation
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
Service Crew Member
Han Bao Bao Pte Ltd
01.2018 - 06.2020
- Maintained a clean and organized work environment for improved customer experiences
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction
- Prepared food items accurately and quickly, adhering to strict food safety guidelines, especially cooked and frozen food
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales
- Provided exceptional customer service, resulting in increased repeat business and positive reviews
Education
N Level -
Zhong Hua Secondary School
11.2019
Primary School - undefined
Da Qiao Primary School
11.2015
Skills
- Effective Team Leader
- Customer Service
- Team Supervision
- Staff Management
- Workflow Coordination
- Training and Development
- Relationship building and management
- Problem-Solving
- Strategies and goals
- Staff Hiring and Retention
- Multitasking
- Leadership and Teamwork
- Sales Reporting
- Cost Planning
- Performance Management
- Retail Management
- Safety and Security
- Customer Engagement
- POS Software
- Order Processing
- Rules and regulations
- Decision-Making
- Recruitment process improvement
- Team collaboration
- Full cycle recruiting
- Background checking
- Compliance regulations
- Confidentiality handling
- Human resource management systems
- Employment law
- Employment law knowledge
LANGUAGES
English
Mandarin
Certification
I am CEI Basic certified by the Ministry of Manpower (MOM), which is focused on Customer Engagement and Interaction. This certification has enhanced my ability to engage with employees effectively, support their needs, and ensure a positive and professional experience. In an HR context, it helps me to communicate better, manage inquiries, and contribute to creating a positive workplace culture by providing outstanding employee support and fostering strong internal relationships.
Hobbies
In my free time, I enjoy swimming, which helps me stay active and relaxed. I also love spending quality time with my family and caring for my dog, as it brings me joy and strengthens my personal connections. Additionally, I have a passion for traveling the world, which allows me to explore new cultures and broaden my horizons.
Timeline
Recruiter & Compliance Consultant
Workle Pte Ltd
07.2024 - Current
Department Manager
Han Bao Bao Pte Ltd
07.2020 - 05.2024
Service Crew Member
Han Bao Bao Pte Ltd
01.2018 - 06.2020
Primary School - undefined
Da Qiao Primary School
N Level -
Zhong Hua Secondary School
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