Aidan Ong
Summary
Dynamic and detail-oriented professional with a strong background in customer service at Dnata Airport Services. Proven ability to resolve conflicts and enhance customer satisfaction through effective communication and teamwork. Skilled in cash handling and adept at managing multiple tasks in fast-paced environments, ensuring seamless service delivery.
Positive, dedicated, and adaptable with strong customer service mindset. Knowledge of event setup and serving protocols combined with skills in multitasking and communication. Committed to ensuring seamless and enjoyable guest experience at every event.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Banquet Server
SingAsia Management
06.2024 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Adhered to all health and safety regulations while serving food and beverages.
- Carried out professional service, retaining polite and friendly approach at all times.
Cashier
Guzman Y Gomez
03.2024 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Agent
Dnata Airport Services
01.2024 - 04.2024
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Education
No Degree - Hospitality And Tourism Management
Temasek Polytechnic
Singapore03-2027
Skills
- Customer service
- Team collaboration
- Cash handling
- Conflict resolution
- Attention to detail
- Communication skills
- Strong teamwork
- Adaptive problem solving
- Physical coordination
Certification
Food Safety and Hygiene - Avanta Academy Pte. Ltd. (Dec 2023 - 2026)
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Elementary (A2)
Timeline
Banquet Server
SingAsia Management
06.2024 - Current
Cashier
Guzman Y Gomez
03.2024 - 04.2024
Customer Service Agent
Dnata Airport Services
01.2024 - 04.2024
No Degree - Hospitality And Tourism Management
Temasek Polytechnic
Similar Profiles
Karen TanKaren Tan
Customer Service Crew Member at Singasia ManagementCustomer Service Crew Member at Singasia Management
Dan OngDan Ong
Waitress at SingAsiaWaitress at SingAsia
Lewis PehLewis Peh
Lead Banquet Server at SingAsia ResourceLead Banquet Server at SingAsia Resource