Ahzura Nazib
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Senior Client Service Assistant
Parkway Laboratories
12.2023 - 07.2024
- Daily registration of patients which includes liaising with the dispatch team to ensure the smooth collection/delivery of specimens and documents from destination.
- Processed daily reports, bills and invoices.
- Troubleshooting problems that arise with assistance and guidance from the lab client service supervisor / assistant manager.
- Trace Laboratory results, answer or route enquiries from clients, doctors or patients.
- Print, collate or type administrative reports related to the operation of the lab
Sales and Customer Service Associate
Originals Furniture
03.2022 - 09.2023
- Provided an excellent customer experience from initial enquiry, closing sale, delivery, any post-sales issues.
- Developed & maintain product knowledge to effectively close sales.
- Driving sales through engagement of customers.
- Assisted with inventory, including receiving and stocking merchandise.
- Managed customer inquiries and resolved issues through prompt email replies.
- Coordinated order fulfillment process, ensuring accurate and timely shipment of products.
- Responsible and in charge of ordering stationeries and pantry items
Retail Sales Executive
The Beuro Pte Ltd
05.2019 - 02.2022
- Daily housekeeping and visual merchandising of showroom
- Responsible for achieving monthly sales targets
- Fulfill all designers and client briefs and enquiries as well as responding to quotations required
- Providing constant feedback on customer preferences
- Scheduled deliveries with third party company
Service Associate at VIP LOUNGE
Hotel Jen Orchard gateway Singapore
03.2016 - 12.2018
- Receptionist Duties and Assigning rooms for VIP's & Tier Holders
- Daily room Inspections for High paying guests/Tier holders & VIP's
- Handling of Meet & Greet for VIP's & Limousine services
- Ability to conduct show rooms for non-in-house guests (upselling and cross selling)
- Attended to guests needs, requests and feedbacks
- Received consistent positive feedbacks on services
- Trained and guide new trainees on the job
- Attained Excellent WOW Service
- Trained and taught new employees from 2017 - 2018.
Senior Barista
Starbucks Singapore
03.2013 - 03.2016
- Attained World class customer service certificate.
- Barista trainer and Managing of new trainees
- Opened two stores with a fresh set of teams in Singapore
- Achieved targets as a team and as an individual
- Received numerous customer service compliments
Flight Stewardess
SilkAir
06.2012 - 03.2013
- Received handwritten compliment on service during first solo flight.
- Demonstrated proper use of safety equipment and seatbelt to inform and educate passengers prior to takeoff.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Used excellent customer service skills in addressing passengers' needs.
- Responded to passenger emergencies to provide first aid.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Completed pre-flight safety checks to reinforce passenger safety.
Education
Nitec - Info communications Technology
ITE College East
01.2011
GCE 'N' Levels - undefined
Bukit View Secondary School
01.2009
PSLE - undefined
Kranji Primary School
01.2005
Skills
- SAP
- QuickBooks
- Shopify
- ERP
- MS Office Literacy
- Sales strategies
- Data entry proficiency
Timeline
Senior Client Service Assistant
Parkway Laboratories
12.2023 - 07.2024
Sales and Customer Service Associate
Originals Furniture
03.2022 - 09.2023
Retail Sales Executive
The Beuro Pte Ltd
05.2019 - 02.2022
Service Associate at VIP LOUNGE
Hotel Jen Orchard gateway Singapore
03.2016 - 12.2018
Senior Barista
Starbucks Singapore
03.2013 - 03.2016
Flight Stewardess
SilkAir
06.2012 - 03.2013
GCE 'N' Levels - undefined
Bukit View Secondary School
PSLE - undefined
Kranji Primary School
Nitec - Info communications Technology
ITE College East
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