Ahyun Park
Summary
Passionate Assistant Manager possesses excellent organizational skills and delivering exceptional customer service. Uses strong leadership qualities to make decisions quickly and confidently. Practiced in preparing staff work schedules and assigning specific duties.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Club Manager
Marriott Tang Plaza
06.2023 - Current
- Implemented policies and procedures to improve club operations and standards.
- Conducted regular evaluations of staff to drive quality service and customer satisfaction.
- Scheduled staff shifts to meet business demands and coordinate adequate coverage.
- Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans.
- Reached highest Gust Voice Score on 2023
Guest Relation Officer (Supervisor)
Marriott Tang Plaza
06.2022 - 05.2023
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Assessed new employee skills and strengths to provide customized training.
Executive Lounge Vip Officer
JW Marriott Singapore South Beach
04.2021 - 05.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Anticipated guest needs and provided proactive service.
Internship Trainee (Banquet)
The Shilla Seoul
07.2019 - 12.2020
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Carried out professional service, retaining polite and friendly approach at all times.
Tourist Guide, Volunteer
Seoul Tourism Association
07.2019 - 09.2019
- Researched information on Jong-Ro to provide accurate, detailed tours.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
Education
Bachelor of Arts - Tourism And Aviation Management
Hanyang Cyber University
Seoul, Republic Of Korea07.2023
Associate of Arts - Tourism
Hanyang Women's University
Seoul, Republic Of Korea 02.2021
Skills
- Decision-Making Capabilities
- P&L Administration
- Organizational skills
- Time management
- Customer service excellence
- Staff Training/Development
Accomplishments
- Excellent Service Award - Star Award Nov 2023
- Supervisor of the Quarter Oct 2022
- Symphony Star Associate of the Year 2021 Apr 2022
- Symphony Star Associate of the Quarter Jan 2022
- 2020 Leadership Competency Enhancement Camp Nov 2022
- Hospitality Practical Training Dec 2019 - Jan 2020
Issued by Singapore Hotel Association/Excellent Service Award Committee
Issued by Marriott Tang Plaza
Issued by JW Marriott Singapore South Beach
Issued by JW Marriott Singapore South Beach
Held by Novotel Ambassador Seoul Dongdaemun
Held by National Kaohsiung University of Hospitality and Tourism
Certification
- Topas Air issue 2nd Class Jun 2020
- Topas Air reservation 2nd Class Dec 2019
- Service Management Ability Test Level 3 Jun 2019
Languages
Korean
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Assistant Club Manager
Marriott Tang Plaza
06.2023 - Current
Guest Relation Officer (Supervisor)
Marriott Tang Plaza
06.2022 - 05.2023
Executive Lounge Vip Officer
JW Marriott Singapore South Beach
04.2021 - 05.2022
Internship Trainee (Banquet)
The Shilla Seoul
07.2019 - 12.2020
Tourist Guide, Volunteer
Seoul Tourism Association
07.2019 - 09.2019
Bachelor of Arts - Tourism And Aviation Management
Hanyang Cyber University
Associate of Arts - Tourism
Hanyang Women's University
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