Siti Falznur Ain Binte Suhaimi
Phlebotomist
Summary
Recent graduate with foundational knowledge in Phlebotomist and hands-on experience gained through internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Marketing Executive
Prosmarcz Trading Pte Ltd
01.2018 - Current
- Planned and executed events and marketing programs to increase qualified leads.
- Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
- Developed and implemented targeted digital strategy to improve business performance.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Communicated marketing strategy and campaign performance to verify alignment with corporate sales objectives.
- Increased brand awareness by developing and implementing innovative marketing campaigns.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Launched marketing activities for new product lines and market penetration.
- Identified target audiences and devised campaigns to match target demographics and optimize results.
- Established targets for social media platforms to reflect business objectives.
- Streamlined marketing processes to increase efficiency and reduce costs, resulting in higher ROI for campaigns.
- Created and managed social media campaigns to increase brand engagement.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Optimized email campaigns to increase open and click-through rates.
Early Childhood Educator
PCF Sparkletots
01.2011 - 01.2013
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Fostered creativity in the classroom through art projects, dramatic play, storytelling exercises, and other imaginative pursuits.
- Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Applied play-based strategies to provide diverse approaches to learning.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Improved literacy rates by implementing targeted reading interventions and guided reading sessions.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Communicated with parents and other staff about student progress.
- Boosted children''s social skills development through group projects and collaborative games.
- Developed comprehensive assessments to measure student progress effectively and adjust teaching methods accordingly.
- Utilized creative teaching strategies to engage students in classroom.
- Supported students in developing self-esteem and self-confidence.
- Incorporated music, art and literature into curriculum.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
Patient Service Associate
Khoo Teck Puat Hospital
01.2009 - 11.2010
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Continuously improved knowledge of medical terminology and coding practices for accurate billing submissions to insurance companies.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Expedited prescription refill requests by promptly communicating with pharmacies on behalf of patients when necessary.
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Maintained a clean and organized reception area, creating a comfortable environment for patients and visitors during their time at the facility.
- Assisted in the management of patient waitlists and coordinated urgent appointments for patients requiring immediate care.
- Supported clinical staff by organizing and maintaining patient records for easy access and updated documentation.
- Participated in training sessions for new hires as well as ongoing professional development opportunities to stay current with industry best practices.
- Facilitated communication between patients, medical personnel, and insurance providers to resolve any discrepancies or concerns.
- Handled cash transactions accurately while managing the daily collection of copays, deductibles, or other fees from patients at the time of service.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Engaged with patients to provide critical information.
- Resolved customer complaints using established follow-up procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Taught patients and families to use at-home medical equipment.
- Trained new staff on filing, phone etiquette and other office duties.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Passenger Service Agent
Cival Aviation Authority of Singapore (CIAS)
01.2006 - 11.2008
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Tagged baggage and routed to appropriate location for loading and screening.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
- Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Aided passengers in locating lost luggage by effectively liaising with baggage claim representatives and other airline staff members.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Escorted handicapped passengers from terminal to aircraft.
- Improved language interpretation support for international travelers by leveraging multilingual abilities when necessary.
- Prepared detailed passenger manifests and other reports to meet organizational needs.
- Announced flight status updates and information about gate changes over PA system.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Maintained accurate records of flight information to provide timely updates to passengers.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
Education
Ceritificate - Ceritificate in Phlebotomist
KR Institude Pte Ltd
87 Beach Road 04.2001 -
GED -
Protherapist Academy
Phillips Street 04.2001 -
Certificate - Advanced Certificate In Early Childhood
Seed Institude Pte Ltd
229 Mountbatten Rd 04.2001 -
Certificate - N'Level
Northland Secondary School
Yishun 04.2001 -
Skills
Proficiency in MS Words/Excel/SAP
Additional Information
Referral : Nurul Ain
Contact : 8818 6419
Able to commit in February 2025 (Full Time)
Timeline
Marketing Executive
Prosmarcz Trading Pte Ltd
01.2018 - Current
Early Childhood Educator
PCF Sparkletots
01.2011 - 01.2013
Patient Service Associate
Khoo Teck Puat Hospital
01.2009 - 11.2010
Passenger Service Agent
Cival Aviation Authority of Singapore (CIAS)
01.2006 - 11.2008
Ceritificate - Ceritificate in Phlebotomist
KR Institude Pte Ltd
04.2001 -
GED -
Protherapist Academy
04.2001 -
Certificate - Advanced Certificate In Early Childhood
Seed Institude Pte Ltd
04.2001 -
Certificate - N'Level
Northland Secondary School
04.2001 -
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