Ahmed Youssef
Male,Maldives
Summary
Determined Reservations Manager with over 12 years' experience in the hospitality. Skilled in thoroughly analyzing conditions and reaching independent decisions. Proficient in utilizing all available resources to achieve occupancy goals.. Offering proven skills in leadership and problem-solving skills.
Overview
18
18
years of professional experience
26
26
years of post-secondary education
Work history
Commercial Manager
Hilton Maldives Amingiri Resort and Spa
Male, Maldives
2025.03 - Current
- Lead commercial strategy and execution to drive revenue growth and profitability.
- Manage contracts, pricing, and negotiations with suppliers, partners, and clients.
- Analyze market trends and customer needs to identify new business opportunities.
- Collaborate with cross-functional teams including finance, operations, sales, RMCC and marketing to align commercial goals.
- Monitor and report on commercial performance, KPIs, and forecasts.
- Ensure compliance with legal and regulatory requirements in all commercial activities.
- Delivered strong hotel performance with consistent growth in occupancy, ADR, and market share.
- Oversee revenue management and pricing strategies to maximize profitability.
- Achieved year-over-year growth across all key GOBs, contributing to overall business profitability.
- Significantly improved OTA performance through strategic enhancements on brand.com and third-party platforms.
- Manage and grow performance across both (brand.com) and third-party platforms (OTAs).
- Prepare and present detailed Month-End Review Reports for hotel owners, highlighting key performance indicators, trends, and strategies.
- Attend and contribute to monthly owner meetings, providing insights on commercial performance and aligning on future actions.
Reservations Manager
Hilton Maldives Amingiri Resort and Spa
North Male atoll, Maldives
2022.12 - 2025.02
- Consulted with Revenue Management consultant center (RMCC) to discuss new rate plans and promotions.
- Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
- Promoted brand loyalty scheme to boost repeat bookings.
- Prepared revenue and occupancy forecasting.
- Implementing strategic staff scheduling focused on improved productivity and cost-effectiveness.
- Review Cancellations and No show reports to make sure that proper action has been taken.
- Monitor RGI on daily basis, study comp set pricing and performance to maximize rooms revenue given RevPAR perspective.
- Manage Reservations department to maximize revenue by controlling no show, cancellations, early departure, upselling and technical training for FO team and reservations team.
- Manage rooms inventory for 12 month in advanced to make sure to maximize room revenue and sell premier categories on higher rate possible especially for upcoming peak periods.
- Regularly check input and quality of data (segmentation, denials tracking, etc…)points.
- Make sure that revenue strategies are communicated correctly to all departments to make sure that every person is aware of hotel target.
- Run and review accounts production, promotions production and GOB report YOY monthly to identify opportunities and risks and action according to that.
- Led cross-functional team to meet organizational goals.
- Improved profit margins with effective pricing strategies.
- Managed commercial risks by implementing strategic plans.
Cluster Revenue Manager
Al Habtoor Hospitality
Dubai, United Arab Emirates
2022.06 - 2022.12
- Recruited high-achieving team members for enhanced department performance.
- Analysed financial performance to implement key improvement strategies.
- Designed dashboards to enhance Business Intelligence and KPI reporting.
- Applied advanced Excel skills to efficiently analyse large data sets.
Reservations Manager
Waldorf Astoria Dubai Palm Jumeirah
Dubai, UAE
2020.01 - 2022.06
- Collaborated closely with sales team on corporate bookings, enhancing business relationships.
- Negotiated rates with travel agencies to maximise profit margins.
- Managed large groups and events bookings with ease and efficiency.
- Evaluated performance of reservation staff regularly, identifying areas of improvement.
Assistant Revenue Manager
Waldorf Astoria Dubai Palm Jumeirah
Dubai, UAE
2018.11 - 2019.12
Assistant Reservations Manager
Waldorf Astoria Dubai Palm Jumeirah
Dubai, UAE
2017.09 - 2018.10
Reservations Supervisor
Waldorf Astoria Dubai Palm Jumeirah
Dubai, UAE
2014.09 - 2017.08
Reservations Sales agent
Waldorf Astoria Dubai Palm Jumeirah
Dubai, UAE
2013.12 - 2014.09
Front Office Shift Leader
City Seasons Suites
Dubai, UAE
2012.04 - 2013.12
Receptionist
Royal Grand Azure Hotel
Sharm Al Sheikh, Egypt
2010.05 - 2011.12
Receptionist
Savita Resort & Spa - Sharm ElShiek
Sharm al Sheikh, Egypt
2008.05 - 2010.05
Asst. Sales Manager
FDA
Cairo, Egypt
2007.11 - 2008.04
Sales Supervisor & Desk Manager
FDA
Cairo, Egypt
2007.09 - 2007.11
Education
Certificate of Higher Education - Commerce
Cairo University
Cairo 2000.09 - 2026.06
Skills
- Excellent skills to use the Opera, ONQ R&II operating System
- Excellent windows , Microsoft office , all Internet programs
- MS Office (Word - Excel - Power Point) XP
- Photoshop
- Time management
- Hotel management
- Inventory management
- Customer satisfaction
- Inspiring team leadership
- Coaching and mentoring
- Self-motivated
- Team player
- Communication skills
- Problem solving
- Team management
- Fluent in English
Timeline
Commercial Manager
Hilton Maldives Amingiri Resort and Spa
2025.03 - Current
Reservations Manager
Hilton Maldives Amingiri Resort and Spa
2022.12 - 2025.02
Cluster Revenue Manager
Al Habtoor Hospitality
2022.06 - 2022.12
Reservations Manager
Waldorf Astoria Dubai Palm Jumeirah
2020.01 - 2022.06
Assistant Revenue Manager
Waldorf Astoria Dubai Palm Jumeirah
2018.11 - 2019.12
Assistant Reservations Manager
Waldorf Astoria Dubai Palm Jumeirah
2017.09 - 2018.10
Reservations Supervisor
Waldorf Astoria Dubai Palm Jumeirah
2014.09 - 2017.08
Reservations Sales agent
Waldorf Astoria Dubai Palm Jumeirah
2013.12 - 2014.09
Front Office Shift Leader
City Seasons Suites
2012.04 - 2013.12
Receptionist
Royal Grand Azure Hotel
2010.05 - 2011.12
Receptionist
Savita Resort & Spa - Sharm ElShiek
2008.05 - 2010.05
Asst. Sales Manager
FDA
2007.11 - 2008.04
Sales Supervisor & Desk Manager
FDA
2007.09 - 2007.11
Certificate of Higher Education - Commerce
Cairo University
2000.09 - 2026.06