Ahmed Kabeer
Overview
15
15
years of professional experience
Work History
Wintel Engineer
PCCW Solutions
04.2024 - Current
- Set up, configure, and upgrade Microsoft Windows servers (2012 R2,2016,2019)
- Support services for Microsoft Windows Server OS (DHCP, DNS, AD)
- Manage, and fix problems related to DHCP and DNS
- Perform upgrades of software
- Vulnerability Remediation
- Housekeeping of servers
- Renew server certificate windows
- Monthly patching (UAT and PRO)
- Assist on other adhoc duties with other vendors
- Increase of sharepoint drive space
Team Lead, VIP Support (Desktop)
PCCW SOLUTIONS INSYS PTE LTD
05.2022 - 04.2024
- Coached team members in techniques necessary to complete job tasks
- Looking on Daily BAU Activities
- Supporting VIP’s
- Supporting for IPAD Users
- Support of auditing in year 2022
- Support for IT Admin (SR’s, New VPN Raising, NSSR, BSR, firewall port opening and many more)
- Support for additional activities which was required by the customer
- Standby for any users when receive a message includes VIP’s Accomplish of long pending items which was brought over to me (Biometric, 620 Monitors and docking station deployment, ABM and GoMax3 transitions)
- Liaising with the backend team when team have issues or faced any major incidents Example (VPN Down many users were affected)
- EUSS Transition
DESKTOP ENGINEER (L1)
NCS PTE LTD
10.2019 - 04.2022
- Created thorough documentation on system configurations, policies, and procedures for use by IT staff and end-users alike
- To attend all ICT hardware/software incidents to troubleshoot that are escalated by the users
- To attend network issues which would be escalated by the users by following the SLA it has be resolved
- To perform regular security patches to be update in computers which is used by the users
- To perform Windows 10 upgrade in latest version
- Approximate there are 1900 computers that must maintained Support during National Examinations GCE ‘O’,’N’ Levels to set up the computers
PROMOTER
KAIRA TECHNOLOGIES PTE LTD
01.2018 - 09.2019
- Promote Orbi Networking Mesh & Arlo Security Camera Systems
- It was a weekend job and would be deployed in various challenger outlets
- Maintained accurate records of promotions, inventory levels, and event outcomes for future analysis and improvement efforts
- Supported social media marketing efforts by sharing live updates from promotional events on company’s platforms
- Worked with team to achieve sales goals for products
IT HELPDESK
JARDINE ONESOLUTION (2001) PTE LTD
03.2016 - 04.2016
- Served as liaison between IT department and end-users, facilitating smooth escalation of complex issues when necessary
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Used ticketing systems to manage and process support actions and requests
- Installed, modified, and repaired software and hardware to resolve technical issues
- Installed, configured and maintained computer systems and network connections
- Configured hardware, devices, and software to set up work stations for employees
- Created user accounts and assigned permissions
SYSTEM ANALYST
MUREX SOUTH EAST ASIA
09.2015 - 01.2016
- Conducted comprehensive system analyses to identify areas for improvement and optimization
- Managed to Re-build the demo notebooks with new Release of Solaris Operating System & Database Servers (Oracle/Sybase)
DATA COLLATOR
GLOBAL SCIENCE & TECHNOLOGY FORUM PTE LTD
10.2011 - 12.2011
- Achieved timely completion of projects by efficiently operating collation equipment and meeting deadlines consistently
- Monitored inventory levels of supplies regularly, alerting management when restocking was needed to prevent delays in production schedules
SOFTWARE TESTER
HI-SOFT SINGAPORE PTE LTD
12.2010 - 03.2011
- Established practical test strategies that aligned with project requirements while adhering to strict deadlines, contributing to successful releases without delay
- Carried out tests to identify, report and repair bugs and glitches
- Managed defect tracking systems efficiently, prioritizing issues based on severity and potential business impact for prompt resolution
CALL AGENT & SERVICE TECHNICIAN
ACER COMPUTER SINGAPORE PTE LTD
06.2010 - 08.2010
- Built strong customer relationships with empathetic communication and active listening skills
- Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily
- Streamlined processes for improved efficiency, leading to shorter wait times for customers
- Enhanced system performance by implementing and optimizing desktop infrastructure configurations
- Resolved technical issues for end-users through effective troubleshooting and timely support
- Monitored system performance indicators to identify opportunities for improvement and implement appropriate changes accordingly
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction
SALES PROMOTER
ACTIVE NOTEBOOK PTE LTD
11.2009 - 12.2009
- Promoting IT Accessories & Notebooks
- Conducted market research to identify potential customers and develop targeted promotional strategies for increased sales success
- Maintained up-to-date knowledge of industry trends, enabling the provision of relevant advice to customers seeking guidance on product selection
- Maintained inventory by organizing and cleaning stockroom
Education
Bachelor - Business Information Systems
SIM GLOBAL EDUCATION - UNIVERSITY OF WOLLONGONG
01.2019
Diploma - IT Service Management
REPUBLIC POLYTECHNIC
01.2016
High NITEC - Business Information Systems
ITE COLLEGE EAST
01.2013
NITEC - Infocommunications Technology
ITE COLLEGE EAST
01.2010
GCE ‘N’ Level - undefined
SENGKANG SECONDARY SCHOOL
01.2008
Skills
- Proficient in Microsoft Office
- Inter-Personal skills with users
- Proficient in Windows 10,11
- Proficient handling in Windows Server 20012 R2, 2016, 2019
- Proficient in troubleshoot of computers such as Hardware & software
Awards
Certificate of Achievement, MICROSOFT AZURE FUNDAMENTALS (Year 2024), JOINT ITE SUN MICROSYSTEMS MODULE CERTIFICATE IN ESSENTIALS OF SUN SOLARIS (ITE COLLEGE EAST) (Year 2010)
Timeline
Wintel Engineer
PCCW Solutions
04.2024 - Current
Team Lead, VIP Support (Desktop)
PCCW SOLUTIONS INSYS PTE LTD
05.2022 - 04.2024
DESKTOP ENGINEER (L1)
NCS PTE LTD
10.2019 - 04.2022
PROMOTER
KAIRA TECHNOLOGIES PTE LTD
01.2018 - 09.2019
IT HELPDESK
JARDINE ONESOLUTION (2001) PTE LTD
03.2016 - 04.2016
SYSTEM ANALYST
MUREX SOUTH EAST ASIA
09.2015 - 01.2016
DATA COLLATOR
GLOBAL SCIENCE & TECHNOLOGY FORUM PTE LTD
10.2011 - 12.2011
SOFTWARE TESTER
HI-SOFT SINGAPORE PTE LTD
12.2010 - 03.2011
CALL AGENT & SERVICE TECHNICIAN
ACER COMPUTER SINGAPORE PTE LTD
06.2010 - 08.2010
SALES PROMOTER
ACTIVE NOTEBOOK PTE LTD
11.2009 - 12.2009
Diploma - IT Service Management
REPUBLIC POLYTECHNIC
High NITEC - Business Information Systems
ITE COLLEGE EAST
NITEC - Infocommunications Technology
ITE COLLEGE EAST
GCE ‘N’ Level - undefined
SENGKANG SECONDARY SCHOOL
Bachelor - Business Information Systems
SIM GLOBAL EDUCATION - UNIVERSITY OF WOLLONGONG
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