Ahmed Abdalla Aly Mohamed Ghoneim
Summary
Dynamic and dependable professional with extensive experience in customer service at Narcissus Hotel Riyadh. Proven ability to enhance guest satisfaction through effective communication and problem-solving. Skilled in managing reservations and maintaining organized front desk operations, while fostering a positive team environment. Adaptable and detail-oriented, consistently delivering exceptional service.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front-Desk Hotel Reception
Narcissus Hotel Riyadh
03.2023 - 11.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Welcome and check-in guests, making a warm and professional first impression.Kindly and promptly address guest inquiries, requests, and concerns.
- Provide information about hotel services, amenities, and local attractions. Coordinate with other hotel departments to fulfill guest needs and requests.
- Manage reservations, cancellations, and room assignments. Answer and forward phone calls.
- Process payments, handle cash, and maintain accurate records.
- Maintain a tidy and organized front desk area. Use hotel management software for check-ins, check-outs, and guest information.
Salesmen
Emirati Company Samo Abu Auf
06.2022 - 02.2023
- Developed strong client relationships through consistent communication and exceptional customer service.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Conducting buying and selling operations using the system approved in the store or company and managing payment and settlement operations.
- Ensuring that customers are satisfied with the service provided and the products sold, working to improve their experience and establishing good relationships with them.
- Track personal sales performance and work to achieve the goals set by the company or store. Organizing and displaying products in the store in an attractive and organized manner, and working to keep the sales area clean and tidy.
- Follow market trends and changes in customer interests and provide recommendations to improve products or presentation methods.
- Accessing information about the products and services offered and constantly updating knowledge with the aim of providing correct and reliable information to customers.
Barista
Golden Bell and Indus Coffee Cafe
03.2018 - 03.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Preparing coffee, hot and cold drinks according to the facility's recipes.
- Serving drinks to customers and meeting their requests and inquiries. Monitoring the quality of drinks and the tools used to prepare them.
Receptionist
Novotel Sharm El Sheikh Hotel
02.2016 - 02.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Solve customer problems and complaints.
- Manage multiple tasks and meet time-sensitive deadlines.
- Answer the central phone system and direct calls accordingly.
- Responding to inquiries from callers seeking information.
- Answer the phone quickly and direct incoming calls to the correct offices.
- Greet arriving visitors and customers in a professional manner and provide friendly, knowledgeable assistance. Restock supplies and place purchase orders to maintain inventory levels.
Education
No Degree - Institute of Readings And Holy Qur'an Science
Al-Azhar University
CAIRO,EGYPT12-2019
No Degree - Faculty In Nursing
Menoufiya University
Menofia Governorate Egypt12-2016
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Organizational skills
- Calm under pressure
Languages
Arabic
Bilingual or Proficient (C2)
English
Beginner (A1)
Certification
- ICDL + Programming + English, British Center @ British Council,Egypt
Timeline
Front-Desk Hotel Reception
Narcissus Hotel Riyadh
03.2023 - 11.2024
Salesmen
Emirati Company Samo Abu Auf
06.2022 - 02.2023
Barista
Golden Bell and Indus Coffee Cafe
03.2018 - 03.2021
Receptionist
Novotel Sharm El Sheikh Hotel
02.2016 - 02.2018
No Degree - Institute of Readings And Holy Qur'an Science
Al-Azhar University
No Degree - Faculty In Nursing
Menoufiya University
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