Ahmad Syaakir Bin Suhaimi
Summary
Dynamic and dedicated individual with a passion for delivering exceptional service. Seeking to leverage strong organizational and interpersonal skills in a challenging environment. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
Work History
Duty Manager
Grand Hyatt singapore
07.2024 - Current
- Part of the pre-opening team for the newly transformed Grand Wing
- Lead daily front office operations across both the Grand Wing and Terrace Wing
- Personally oversee the arrival experience of high-profile guests including Brunei royalty, Malaysian senior officials, and Hyatt ownership
- Act as the senior management representative during shift, resolving complex guest concerns and ensuring seamless hotel operations
- Coordinate closely with Security, Housekeeping, Engineering, Concierge, and Food & Beverage to deliver smooth and consistent guest experiences
- Handle urgent operational challenges and crisis situations calmly and professionally, including medical emergencies, power disruptions, and last-minute VIP protocol adjustments
- Manage room allocations, overbooking scenarios, and special requests to optimize guest satisfaction and revenue
- Provide real-time guidance and coaching to front office colleagues to maintain high service standards
- Appointed World of Hyatt Champion, responsible for driving loyalty program awareness and engagement among colleagues, conducting team training, and ensuring program targets are met
Assistant Manager / Front Office
Grand Copthorne Waterfront
01.2024 - 07.2024
- Managed check-in and check-out procedures with meticulous attention to detail
- Resolved guest complaints promptly and effectively, ensuring customer satisfaction
- Acted as Duty Manager, overseeing daily operations and leading the team
- Coordinated arrangements for VIP guests and Cathay crew, ensuring their comfort and satisfaction
- Responded to guest feedback and requests via email and in person
- Collaborated with housekeeping to maintain high standards of room cleanliness and readiness
- Handled cashiering duties with accuracy and efficiency.
Management Trainee
Grand Copthorne Waterfront
01.2023 - 01.2024
- Gained hands-on experience in various aspects of hotel operations, including check-in/check-out, complaint handling, and duty management
- Prepared for flight delays and ensured smooth guest transitions
- Managed room allocations and coordinated transportation for Cathay crew
- Provided personalized service to VIP guests, including escorting and attending to their needs.
Customer Service Representative
Certis (Singapore) | Talentvis (MOH)
01.2020 - 01.2022
- Handled incoming calls and emails related to COVID-19 matters, demonstrating empathy and professionalism
- Managed escalated cases with efficiency and tact, sometimes requiring outbound calls for resolution
- Met targets and KPIs through multitasking and effective time management.
Retail Associate
Charles & Keith, Singapore
03.2016 - 03.2017
- Maintained store cleanliness and organization, ensuring a pleasant shopping experience for customers
- Assisted customers with inquiries and purchases, providing excellent service
- Managed stock replenishment and transfers, contributing to efficient store operations.
Education
Diploma in Business Information & Technology -
Beacon International School
GCE "N" Level -
Loyang Secondary School
Skills
- Staff Development
- Interpersonal Communication
- Retail Operations
- Multitasking Abilities
- Team Leadership
- Problem-solving abilities
- Positive Attitude
- Money Handling
- Active Listening
- Self Motivation
- Staff Training and Development
Availability
One month notice.
Personal Information
References
Available upon request.
Languages
English
Proficient
C2
Mala
Proficient
C2
Timeline
Duty Manager
Grand Hyatt singapore
07.2024 - Current
Assistant Manager / Front Office
Grand Copthorne Waterfront
01.2024 - 07.2024
Management Trainee
Grand Copthorne Waterfront
01.2023 - 01.2024
Customer Service Representative
Certis (Singapore) | Talentvis (MOH)
01.2020 - 01.2022
Retail Associate
Charles & Keith, Singapore
03.2016 - 03.2017
Diploma in Business Information & Technology -
Beacon International School
GCE "N" Level -
Loyang Secondary School