Ahmad Nawawi Bin Anuar
Tampines
Overview
8
8
years of professional experience
Work History
LOAD CONTROL DUTY MANAGER
SATS
Tampines
01.2024 - Current
- Company Overview: SATS is a leading provider of food solutions and gateway services in Asia, operating at Changi International Airport.
- Manage day to day load control related operational issues.
- Monitor and report department occurrences to the management through after shift log reports.
- Ensure adequate manpower resources, proper allocation of duties and functioning of operational equipment.
- Liaising and communicate with service crew and third-party vendor.
- Liaise with other departments within the Business Unit with regards to operational matters.
- Assist and support Load Control Officers and Load Control Assistants when required.
- Perform appraisal on staff performance and provide counselling when necessary.
- Oversee all operational matters; and monitor on-time performance of flight departures.
- Maintains good rapport with airline clients in handling operational matters.
- Any other related duty as assigned by superior.
- Duties of a Load Control Officer when required.
- SATS is a leading provider of food solutions and gateway services in Asia, operating at Changi International Airport.
LOAD CONTROL LEAD
SATS
Tampines
01.2023 - Current
- Company Overview: SATS is a leading provider of food solutions and gateway services in Asia, operating at Changi International Airport.
- Trained new staff on load control responsibilities and to prepare legal documents (Loadsheet, NOTOC, Loadplan) in compliance to standards.
- Responsible for the training of new staff for weight and balance function for several international airlines (Singapore Airlines, Qatar Airways, Hainan Airlines, West Air, Starlux Airlines), involving manual execution and the use of client flight management systems.
- Developed and implemented learning and assessment materials and tools (eg. revision worksheet, recencies) to build, maintain and evaluate staff competencies effectively.
- Conducted refresher courses, targeted tuition and retraining sessions for staff, ensuring compliance with licensing requirements, resulting in an increase in license renewal rates.
- Collaborated with management to improve training processes.
- SATS is a leading provider of food solutions and gateway services in Asia, operating at Changi International Airport.
LOAD CONTROL Officer
SATS
Tampines
01.2018 - 01.2023
- Company Overview: SATS is a leading provider of food solutions and gateway services in Asia, operating at Changi International Airport.
- Utilized Amadeus Altéa Departure Control, Travelsky, Sabre, Sable Flight Management systems as well as Client systems (Korean Air, Eva Air, Zip Air) to optimize load control and enhance operational efficiency.
- Working with requirements of various airlines, on many aircraft types and multiple flight management systems.
- Ensured safe and timely departure of passenger and freighter flights, by managing complex job tasks and tight flight schedules involving meticulous planning and coordination with cross-functional teams, utilizing all means to seize every opportunity to ensure success and avoid penalties, completing manual Loadsheets and its presentations, in a fast-paced, challenging and high-pressure environment, adhering to strict timelines (precision timing) to ensure safety, precision and operational efficiency where they are paramount, leading to minimal operational errors and improved turnaround times, contributing to enhanced service delivery and customer satisfaction.
- Managed the positioning and uplift of passengers, baggage, cargo, and fuel to ensure aircraft compliance with safety regulations (Trim, Restricted Weights and MEL).
- Made practical, precise and timely planning of deadload and coordination with the Ramp Officer to maximise cargo hold utilization and to enhance fuel efficiency by achieving the ideal trim.
- Issued NOTOC for Dangerous Goods and Special Loads, maintaining compliance with aviation safety standards.
- Provide accurate zero fuel weight estimations to flight dispatch and captain, optimizing aircraft performance.
- Managed customer requests efficiently, ensuring timely responses to unforeseen situations.
- Maintained good rapport and collaborated with customer representatives and cross-functional teams in various business units, both locally and internationally.
- Assist and mentor fellow Load Control Officers/Agents to enable them to perform load control operations for various airlines.
- SATS is a leading provider of food solutions and gateway services in Asia, operating at Changi International Airport.
Timeline
LOAD CONTROL DUTY MANAGER
SATS
01.2024 - Current
LOAD CONTROL LEAD
SATS
01.2023 - Current
LOAD CONTROL Officer
SATS
01.2018 - 01.2023