Ahmad Kyroz Bin Abdul Gani
Singapore
Summary
Positive, empathetic, and solution-oriented professional with a passion for outdoor activities and water sports. Enthusiastic about embracing new challenges and fostering a motivating environment to support client growth and success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Guest Relation Executive
Worldwide Hotels Mercure ICON Singapore City Centre
05.2024 - 02.2025
- Delivered exceptional front desk service, managing guest check-ins/outs, VIP arrivals, and room allocations while ensuring a warm, professional welcome.
- Handle financial transactions accurately, including cash, credit card, cheque, and voucher payments, and processed guest reservations and inquiries.
- Maintained strong knowledge of hotel services, events, and facilities to assist guests effectively and promote available offerings.
- Ensured compliance with hotel policies, upheld high standards of appearance and hygiene, and maintained guest, key, and property security.
- Collaborated with departments to fulfill guest requests, supported sales efforts by maximizing occupancy, and attended required meetings and training sessions.
Logistic Assistant
DHL Supply Chain Advanced Regional Centre
06.2022 - 08.2023
- Perform daily warehouse duties including but not limited to inbound (break-bulk; repackaging), outbound (pick/pack), materials handling responsibilities and general housekeeping duties.
- Perform basic stocktaking and inventory checks.
- Perform basic data entry into warehouse management system.
- Monitor all incoming and outgoing shipments, ensuring all documents and incoterms (Permits, invoice and AWB) are correct and accordance to SG customs.
Nursing Assistant
Thomson Medical
12.2021 - 06.2022
- Coordinated administrative functions within the ward, including accurate maintenance of patient records, discharge documentation, and statistical data.
- Provided essential patient care support, including hygiene assistance, vital sign monitoring, specimen collection, and basic clinical tasks under supervision.
- Facilitated smooth patient admissions, transfers, and discharges while upholding a safe, hygienic, and organized ward environment.
Site Supervisor
Land Transport Authority (LTA)
04.2020 - 04.2021
- Oversaw daily project operations, ensuring construction activities—including civil, architectural, road works, and utility diversions—were executed according to schedule, design specifications, and regulatory requirements.
- Monitored site resources and workforce performance, ensuring alignment with project timelines, quality standards, and safety protocols.
- Coordinated on-site activities, enforced compliance with the Project Quality & Safety Plan, and maintained a safe and efficient working environment.
Train Captain
SMRT Pte Ltd
01.2016 - 01.2020
- Operated passenger trains with precision, applying technical expertise to manage train faults, minimize delays, and ensure safe, smooth travel experiences.
- Adhered to all safety regulations and standard operating procedures, maintaining high standards of operational reliability and service excellence.
- Maintained clear and timely communication with the Operations Control Centre and commuters through radio updates and in-train announcements.
- Executed emergency response protocols, supported incident recovery efforts, assisted distressed passengers, and contributed to continuous service and process improvements.
Senior Personal Trainer
California Fitness
06.2010 - 12.2015
- Designed customized fitness programs tailored to individual client goals, fitness levels, and health conditions.
- Coached clients on proper exercise techniques, ensuring safe and effective training sessions.
- Provided guidance on general nutrition and healthy lifestyle habits to support long-term wellness.
- Monitored and documented client progress regularly, adjusting programs to optimize results.
- Built and retained a strong client base over 5 years, achieving 89% repeat business and consistently meeting monthly sales targets.
Education
Nitec Certificate -
Nitec Certificate in Mechatronics
01.2012
GCE "N" Levels - Academic
01.2007
Skills
- Client Relationship Management
- Active Listening and Communication
- Solution-Oriented Problem Solving
- Customer Satisfaction and Retention
Certification
- Fightworks, Certificate in Muay Thai, Certificate in Boxing
- California Fitness, Viper, Personal Trainer, CPR & AED
- PADI, Open Water Diver
- Doctor Anywhere, Certificate in Infection Control, Oropharyngeal and Nasopharyngeal Swab
- NTUC Learning Hub Pte Ltd, Operate Forklift
- SMRT Corporation Ltd, Identify Components and Systems of Rapid Transit System, Implement Operations for Service Excellence
- Eversafe Academy Pte Ltd, Apply Workplace Safety and Health in Construction Sites
- SSA Academy Pte Ltd, Continuous Process Improvement-1 (Precision Engineering), Apply teamwork in the workplace-1 (Workplace Safety and Health), Continuous Process Improvement-2 (Electronics), Quality System Management-2 (Precision Engineering), People and Relationship Management-1 (Hotel and Accommodation Services), Adapt To Change-1 (Retail)
Timeline
Guest Relation Executive
Worldwide Hotels Mercure ICON Singapore City Centre
05.2024 - 02.2025
Logistic Assistant
DHL Supply Chain Advanced Regional Centre
06.2022 - 08.2023
Nursing Assistant
Thomson Medical
12.2021 - 06.2022
Site Supervisor
Land Transport Authority (LTA)
04.2020 - 04.2021
Train Captain
SMRT Pte Ltd
01.2016 - 01.2020
Senior Personal Trainer
California Fitness
06.2010 - 12.2015
GCE "N" Levels - Academic
Nitec Certificate -
Nitec Certificate in Mechatronics
Personal Information
- Date of Birth: 13 April 1991
- Nationality: Singapore Citizen
- Marital Status: Single
- Availability: Immediate
Similar Profiles
LERRANCER LETANLERRANCER LETAN
Food & Beverage Operation Manager at MERCURE MIRI CITY CENTREFood & Beverage Operation Manager at MERCURE MIRI CITY CENTRE
Stephanie TangStephanie Tang
Talent & Culture Manager at Novotel, Mercure & Ibis Darwin Airport HotelsTalent & Culture Manager at Novotel, Mercure & Ibis Darwin Airport Hotels
Ariela Ariela null
Guest Service Ambassador at Sofitel Singapore City CentreGuest Service Ambassador at Sofitel Singapore City Centre
Yen Kai TeoYen Kai Teo
Director at 1FiestaDirector at 1Fiesta
NATTASHA ACEE DINESHNATTASHA ACEE DINESH
Student & Academic Services Officer (Assessment & Progression) at Curtin Education CentreStudent & Academic Services Officer (Assessment & Progression) at Curtin Education Centre