Ahmad Fadzilah Bin Mohamad Raihan
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
5
5
years of professional experience
Work History
Police Force
Singapore Police Force
08.2021 - 08.2023
- Handled administrative requirements, maintained records, and submitted operational reports.
- Coordinated activities of subordinate personnel to support mission success.
- Led team in developing strategic plans to meet operational objectives.
- Trained and mentored personnel in combat operations and tactics.
- Monitored and assessed mission progress and provided updates to command.
- Executed tactical operations with accuracy and control.
- Ordered, unloaded, sorted, and tracked supplies and equipment needed for unit activities.
- Increased overall revenue by 50% through effective salesmanship and great negotiation skills
Retail Sales Consultant
Mimi Kithcen
02.2018 - 08.2021
- Increased sales and customer satisfaction through personalized servicing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Worked with loss prevention in monitoring shopper behavior.
- Greeted customers and helped with product questions, selections, and purchases.
- Managed cash register after end of shift to balance and record accurate transactions.
- Maintained clean sales floor and straightened and faced merchandise.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies, and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Exceeded sales goals by 40% utilizing exemplary customer service skills
Education
GED -
Pearson Collage London
190 High Holborn, London WC1V 7BH, United Kingdom11.2023
Skills
- Team Goals
- Reconciling Cash Drawers
- Contract Development and Management
- Time Management
- Staff Management
- Verbal and Written Communication
- Cross-Functional Team Management
- Team Leadership
- Budget Controls
- Project Management
- Opening and Closing Procedures
- Sales Professional
- Staff Supervision
- Budgeting and Cost Control
- Database Management
- Finance and Accounting Oversight
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Korean
Intermediate (B1)
Timeline
Police Force
Singapore Police Force
08.2021 - 08.2023
Retail Sales Consultant
Mimi Kithcen
02.2018 - 08.2021
GED -
Pearson Collage London
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