Ahmad Irfan
Summary
Dynamic and adaptable professional with a proven track record at Nippon Express Singapore, excelling in efficient packing techniques and fostering team collaboration. Achieved high client satisfaction through meticulous care in handling and secure transportation of belongings. Demonstrates exceptional organizational growth skills and a commitment to workplace safety compliance.
Overview
16
16
years of professional experience
Work History
House Mover
Nippon Express Singapore
05.2019 - Current
- Ensured accurate inventory tracking through meticulous documentation of items before and after moves.
- Provided exceptional customer service throughout the entire relocation process, leading to high ratings and positive testimonials from clients.
- Contributed to a positive work environment by fostering strong teamwork, open communication, and mutual respect among colleagues.
- Optimized space utilization within moving trucks using strategic planning techniques that prioritized fragile items for secure transport.
- Achieved efficient house moving by carefully packing, loading, and unloading clients'' belongings.
- Reduced damage claims by implementing strict protocols for loading and securing items in the moving truck.
- Safeguarded client property from theft or loss during transport through diligent attention to detail along with adherence to company security policies and procedures.
- Improved customer satisfaction by providing exceptional care in handling their possessions during relocations.
- Strapped items down over protective padding to secure throughout transportation.
- Inspected items for damage and reported issues to supervisor for resolution.
- Followed verbal and written instructions to properly move and ship products.
- Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and Action.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Assembled pallets and crates for secure transportation of materials.
- Managed warehouse operations and verified proper shipment procedures.
- Verified documentation and condition of freight to assure quality standards were achieved.
Parcel Delivery Driver
Urban Fox
11.2014 - 06.2016
- Managed time efficiently to complete daily delivery assignments within specified deadlines.
- Tracked package status using digital systems, keeping customers informed throughout the delivery process.
- Adhered to company policies regarding confidentiality, protecting sensitive client information during deliveries.
- Resolved customer complaints professionally, maintaining positive relationships with clients.
- Utilized GPS navigation systems accurately, reducing errors and improving on-time delivery rates.
- Handled sensitive materials with care, ensuring proper packaging and labeling for secure transportation.
- Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
- Completed on-time deliveries by choosing best and most efficient routes.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Delivered packages to customer doorsteps and business offices.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
- Filled out load paperwork and DOT-mandated log books.
Food Waiter
Swensens
06.2009 - 10.2010
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
- Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
- Participated in team meetings, providing feedback on service improvements and sharing best practices with colleagues.
- Supported management team during high-volume events such as holidays or private parties by coordinating large groups'' seating arrangements.
- Developed strong rapport with regular patrons by remembering personal preferences and engaging in genuine conversation when appropriate.
- Trained new waitstaff members in standard operating procedures while offering mentorship and guidance throughout their training period.
- Communicated with kitchen staff to enable accurate food preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items, and recorded order information.
Education
Loyang Secondary School
12.2012
Skills
- Safe driving practices
- Loading and unloading proficiency
- Organizational growth
- Heavy lifting expertise
- Route planning
- Workplace safety compliance
- Efficient packing techniques
- Furniture disassembly and reassembly
- Loading and unloading
- Adaptable and flexible
- Team collaboration
- Verbal and written communication
- Cash handling
- Truck loading and unloading
- Packaging
- Wrapping and boxing
- Physical fitness
- Truck loading
- Materials handling and transport
- Packing expertise
- Adaptable nature
- Job planning
- Payment handling
- Staff management
- Freight labeling
- Furniture moving
- Secure packing
- Careful handling
- Furniture and fixture dismantling
- Box labeling
- Box packing
- Moving truck driving
- Willing to learn
- Teamwork
- Teamwork and collaboration
- Warehouse safety
- Adaptability and flexibility
- Heavy lifting
- Labeling and boxing
- Warehouse operations
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
House Mover
Nippon Express Singapore
05.2019 - Current
Parcel Delivery Driver
Urban Fox
11.2014 - 06.2016
Food Waiter
Swensens
06.2009 - 10.2010
Loyang Secondary School
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