Dynamic professional with strong analytical, communication, and teamwork skills, consistently demonstrating adaptability to new environments. Committed to contributing to team success while pursuing opportunities for professional development and growth. A positive attitude and dedication to continuous learning drive a proactive approach to challenges and collaboration. Prepared to leverage expertise in a fast-paced setting to achieve shared goals and foster innovation.
Overview
14
14
years of professional experience
1
1
Certification
1
1
Language
Work History
Gateway Team Leader (Ops Team Leader)
FedEx Express International Indonesia, PT.
01.2021 - Current
Involves providing day-to-day coordination support to a team of operational and/or clerical employees, or contractors as well as administrative support to the Manager & Snr Manager.
Develops daily and weekly work schedules for FEC (FedEx Express Corps Employees-Gateway) & Vendors.
Responsible for day-to-day completion of team tasks, include of providing feedback and on-the-job coaching to team members.
Supports manager in planning and scheduling of resources, including rostering, to ensure department priorities are completed.
Communicates targets and goals to the team & provides updated on progress towards goals for management and team.
Ensuring that processes and procedures are completed promptly and consistently and that team activities are in line with company goals and regulatory requirements.
Participates in regional projects within department including research and analysis, highlighting local implementation issues, and recommending solutions.
Ensures on-going compliance with defined FedEx processes and procedures, relevant legislation and external regulations, and predefined agreements.
Complete department level audit and notifies management of any non-compliance issues as they arise.
Supports manager in the identification of training needs within team, involved to designs and delivers training (e.g., on-the-job and classroom) and related materials (e.g., job aids) relating to team processes.
Leads implementation of corrective actions resulting from the alignment efforts.
Responsible for in-coming & out-coming emails for Gateway things related. (Order request, Issues, Complains etc).
Emphasize continuous improvement and share best practices implementation.
Build & continuous opportunities to improve service level in the most cost-efficient way.
Country assistant as trainers of learning & development of Gateway Equipment Operator.
Continuously seeks to develop and improve the effectiveness and efficiency of the team by applying Quality Driven Management (QDM- ABIE ; Access , Build , Launch & Evaluate ) principles.
Manages budget and takes appropriate actions in order to optimize costs and to remain within agreed parameters with include involvement in vendor management and/or procurement.
Operations Support Agent-Lead
FedEx Express International Indonesia, PT.
08.2019 - 01.2021
Produce reports to Management (Ops Manager)/ Snr Management (Gtw Snr Manager)
Schedules & reports the work shifts to the Operation Manager.
Develops daily and weekly work schedules for warehouse staff (Handler) members.
Coordinates, distributes and sorts all shipments.
Supervises, briefs and trains the team members.
Responsible for in-coming & out-coming emails for warehouse things related. (Order request, Issues, Complains etc).
Operation Warehouse Team Leader
TNT Skypak International Indonesia, PT.
11.2018 - 08.2019
Reports directly to the Supervisor & Warehouse Manager.
Schedules & reports the work shifts to the Supervisor and Warehouse Manager.
Develops daily and weekly work schedules for warehouse staff members.
Coordinates, distributes and sorts all shipments.
Supervises, briefs and trains the team members.
Schedules the inspection and maintenance of warehouse equipments.
Responsible for in-coming & out-coming emails for warehouse things related. (Order request, Issues, Complains etc).
Ensures that the premises and equipment were clean, good condition & completed order.
Enforcement of the warehouse policies & procedures to keep it comply with health and safety regulations (HSE regulations).
Operation Admin Warehouse
TNT Skypak International Indonesia, PT.
01.2015 - 10.2018
Reports directly to the Supervisor & Warehouse Manager.
Reports the work shifts to the Supervisor and Warehouse Manager.
Responsible for in-coming & out-coming emails for warehouse things related. (Order request, Issues, Complains etc).
Analyze the performance data by weekly and monthly basis, to be sent to Process Improvement Department to claim the achievement of KPI.
Responsible for all warehouse administrations and activities.
Warehouse Export Crew
TNT Skypak International Indonesia, PT.
01.2014 - 12.2015
Responsible for the packaging activities.
Distributes and sort all the shipments, to be sent to Main HUB and Designated Country.
Ensures all shipments are ready for export delivery after checking all the paperwork, coordinate it with EDI Clearance Export and Data Entry Division to reconcile the PEB & NPE and Manifest Report
Liaise with other divisions such are EDI Clearance Export and Data Entry for shipment checking to define and sort them as a temporary export, restricted/forbidden export (Lartas Shipment) decided by Local Customs, potential denied, incorrect address, etc.
Do X-ray screening for all shipments to check if that are hidden smugglers, hidden dangerous goods/materials by referring to the IATA regulation.
Do check & weight the shipments for revenue’s charges.
Responsible for in-coming & out-coming emails for export things related. (Order request, Issues, Complains etc).
Reports the work shifts to the Leader and Supervisor.
Do scan all shipments XU;UX (x ray screening status),TR (physical consignment sorted status) to process the shipment delivery to Main HUB and Designated Country.
Warehouse Import Crew
TNT Skypak International Indonesia, PT.
01.2012 - 12.2014
Responsible for the packaging activities.
Distributes and sort all the shipments, to be sent to Branches and Agents
Do the status updates of the shipments out from Outbound TPS (Tempat Penimbunan Sementara) Import, and scan the RB status (removed from Bonded Area Warehouse).
Provides support to scan shipments and inform HW (Held at Warehouse) status for COD, wait the confirmation for the import invoice and payment confirmation from Billing Team before release it.
Do scan all shipments TR (Physical consignment) to process the shipments delivery to Depots/ Branches.
Do package the shipments.
Reports the work shifts to the Leader and Supervisor.
Responsible for in-coming & out-coming emails for import things related (address changes, pick-up location).
Do recheck the delivery status of the shipments, to ensure it is completed.
Education
Bachelor Degree - Economics Majoring Management
STIE IPWI JAKARTA
INDONESIA
01.2017
Skills
Microsoft Office Suite of Products
Communication & Collaborative
Warehouse Management System
Flexible Attitude
Reliability & Strategy
Analytical Thinking
Problem Solving
Team Leadership
Seminar / Conference / Trainee Experiences
BLKPI Pasar Rebo (Automotive School) 2011
TNT Orange Excellence Service at Peninsula Hotel 2013
Dangerous Goods Awareness Training 2014
Customs Clearances Training 2014
K3 License (Operator License of Forklift & Reach Truck) 2016
IATA DGR Cerification (DGSA Nominee) 2018
STNK Dangerous Goods Type A (Ministry of Air Transportation) 2018
CAEINTT DG Specialist (FedEx Express Asia Pacific) 2018
Rosetta Stone English Course Proficiency CEFR Level B2 2022
QHSE & DG Specialist (FedEx Express Asia Pacific) 2023
Trainers of Learning & Development of Gateway Equipt Operator 2023
FedEx Finance Policy Manual APAC & Middle East (AMEA) 2024
Customs Regulation Course (Advance to PPJK License) 2024
FedEx First Aider Nominee (Local Response Team) 2025
Merchant Operation Lead at PT. Airpay International Indonesia (Shopee Indonesia)Merchant Operation Lead at PT. Airpay International Indonesia (Shopee Indonesia)