Agung Tri Lestari
Singapore
Summary
A highly motivated and detailed-oriented individual with over 10 years experience providing customer service, well versed in motivating and leading teams towards running successful restaurant process operations, good working knowledge on computers and well organize and able to multi-task, prioritize and manage timelines in a fast-paced environment.
Overview
21
21
years of professional experience
Work History
Restaurant Manager
Volare Italian Restaurant Singapore
11.2022 - Current
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Ensure compliance with sanitation and safety regulations
- Manage restaurant's good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Take order and recommend wine with food pairings
- Interacting with guests to get feedback on product quality and service levels.
Outlet Executive
Etna Italian Restaurant Singapore
04.2016 - 10.2022
- Assist outlet manager in overseeing the day to day running of the restaurant
- Motivate team to deliver service standards
- Handle team conflicts
- Train new staffs and train them to be extremely alert and patient
- Take order and recommend wine with food pairings
- Clear and reset table
- Take phone and online reservation and organize dining room to maximize dining capacity
- Able to cover for my co-worker who call in sick to do their responsibilities like food running and bartending
- Oversee hygiene standards
- Seek ways to cut waste and decrease operational costs
- Deal with and resolving guest complains
- Engage with guests to ensure they are happy with food, drinks and service
- Perform weekly stock take for wine and send report to office.
Hostess
The Pump Room Singapore
04.2015 - 04.2016
- Welcome guests to the venue
- Seat guests at the table
- Provide guests with menus and answer any initial questions
- Maintain reservations
- Engage with guests to ensure they are happy with food, drinks and service
- Help out with other positions in the bar as needed.
Purchasing
Quayside Group Pte Ltd Singapore
12.2013 - 04.2015
- Prepare purchase orders
- Negotiate purchases to ensure lowest cost consistent with company standards for quality products
- Continually research alternate sources for products in order to ensure the most competitive pricing
- Return damaged or incorrect items to suppliers
- Conduct monthly food and beverage inventories
- Check invoices on goods receive against shipment to ensure quantity, quality, weights and purchase specifications are as ordered
- Maintain inventory controls for proper levels, dating, rotation, requisitions, etc
- Maintain all records needed for accounting
- Maintain storage areas clean and organize as per the chef's standards
- Ad hoc admin duties.
Bartender
Synergyinthesky Pte Ltd
10.2012 - 12.2013
- Mix and serve drinks
- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
- Restock and replenish bar inventory and supplies
- Wash glassware and regularly clean bar area
- Check customers' age identification and confirm it meets legal drinking age.
Purchasing
Minorfood Group Singapore
09.2010 - 09.2012
- Obtain purchase items by forwarding orders to suppliers
- Monitor and expedite orders
- Keep information accessible by sorting and filing documents
- Update purchasing database for additions/deletions in supplier base
- Discuss and resolve problems regarding delayed delivery dates
- Contact suppliers to resolve missed deliveries, short shipments and pricing discrepancies
- Maintain safe and sanitary conditions throughout designated storage areas and loading dock
- Responsible for rotation, dating, and accurate inventories of stock items
- Do a month end stock take reports
- Ad hoc admin duties.
Service Associate
Hard Rock Cafe Singapore
01.2008 - 09.2010
- Greet and serve customers
- Table clearing and setting
- Take order, assist customers with making menu choices
- Maintain knowledge of current menu items, garnishes, ingredients and preparation method
- Answer questions about menu selection and make recommendations when requested.
Marketing Executive
PT. Filomena Elsas Tritama
09.2005 - 07.2007
- This company was a local car rental business operating since 1988 under Elsas Car Rental
- The business was later rebranded as Filomena Car Rental in 2005
- This car rental business is marketed at the individual expats community, embassies, and corporate customers
- We achieved a growth rate in our rental income of about 35% annually from September 2005 to July 2007.
Marketing Executive
Vision Enterprises Pte Ltd
01.2003 - 07.2004
- My role was to actively develop distribution networks for mid to high end apparel and lingerie brands available in Singapore into the Indonesian market through local Indonesian partners such as Centro, Metro, and Sogo department stores, individual store owners and direct store operations representing brands such as Ero Lingerie and Skin Cool Lingerie.
Education
WSET Level 2 Award in Wines -
Shatec Institutes
05.2022
English Department Faculty of Education, Sarjana Pendidikan, S.Pd (Bachelor Degree) -
Atmajaya Catholic University of Indonesia Jakarta
08.2008
Computer Information Management (Diploma) -
Bina Sarana Informatika
07.1999
Certificate in English Conversation & Certificate in Computer Under Windows -
Lembaga pendidikan dan Pengembangan Profesi Indonesia LP3I
08.1998
Skills
- MS Word, Excel, Outlook, Power Point, Publisher and Web applications
- Negotiation
- Inventory Management
- Wastage Management
- Leadership
- Cost Control
- Judgment and Decision Making
- Hospitality
- SAP, Micros POS, Raptor, E-Point, Opera reservation system and Bookipi invoice app
- Comfortable standing for long time period
- Ability to resolve conflicts calmly
- Marketing
- Bilingual: English and Bahasa Indonesia/ Malay
- Schedule Coordination
- Operations Management
- Recruitment
- Customer Engagement
Resident
Singapore Permanent Resident
Personal Information
- Gender: Female
- Nationality: Indonesian
Timeline
Restaurant Manager
Volare Italian Restaurant Singapore
11.2022 - Current
Outlet Executive
Etna Italian Restaurant Singapore
04.2016 - 10.2022
Hostess
The Pump Room Singapore
04.2015 - 04.2016
Purchasing
Quayside Group Pte Ltd Singapore
12.2013 - 04.2015
Bartender
Synergyinthesky Pte Ltd
10.2012 - 12.2013
Purchasing
Minorfood Group Singapore
09.2010 - 09.2012
Service Associate
Hard Rock Cafe Singapore
01.2008 - 09.2010
Marketing Executive
PT. Filomena Elsas Tritama
09.2005 - 07.2007
Marketing Executive
Vision Enterprises Pte Ltd
01.2003 - 07.2004
WSET Level 2 Award in Wines -
Shatec Institutes
English Department Faculty of Education, Sarjana Pendidikan, S.Pd (Bachelor Degree) -
Atmajaya Catholic University of Indonesia Jakarta
Computer Information Management (Diploma) -
Bina Sarana Informatika
Certificate in English Conversation & Certificate in Computer Under Windows -
Lembaga pendidikan dan Pengembangan Profesi Indonesia LP3I
Similar Profiles
Kunwarveer Singh KhattraKunwarveer Singh Khattra
Kitchen Hand at Volare Italian Restaurant And PizzeriaKitchen Hand at Volare Italian Restaurant And Pizzeria
Brett GaskampBrett Gaskamp
Server at Volare Italian RestaurantServer at Volare Italian Restaurant
Angel DillAngel Dill
Fine Dining Server at Volare Italian RistoranteFine Dining Server at Volare Italian Ristorante
Muhammad ArhamMuhammad Arham
Tech Refresh / Asset Verification (Intern/Contingent Role) at NCSTech Refresh / Asset Verification (Intern/Contingent Role) at NCS
NUR SYUHADA ABDUL RAHMANNUR SYUHADA ABDUL RAHMAN
Assistant Preschool Teacher at Skool4kidzAssistant Preschool Teacher at Skool4kidz