Agnes Wong
Summary
Personable Housing Officer committed to maintaining positive communications and relationships with clients, property managers, landlords and housing agencies in our district.
Expertise in providing housing coordination services, supporting clients in maintaining independent housing goals and performing thorough housing inspections.
Excellent case management, recordkeeping and problem-solving capabilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Housing Officer
Ministry Of Manpower
05.2021 - Current
- Reviewed documentation and input data into computer system to complete daily report
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Input of BCA and follow up on cases (verify on cases fall on which categories)
Assistant Warehouse Manager
Nature's Farm Pte Ltd
03.2018 - 04.2021
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Supervised warehouse operations by managing employees during shifts.
Retail Manager
Bomb Mobile
04.2017 - 02.2018
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
Retail Supervisor
Oni Global Pte Ltd
12.2015 - 03.2017
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
Call Center Customer Service Representative
Panasonic International
09.2015 - 11.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Retail Supervisor
Oni Global PTE LTD
04.2004 - 05.2015
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
Customer Service Representative
3M Technologies
01.2002 - 02.2004
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
No Degree - Management Information Systems
Central Queensland University
Melbourne, Australia01.2001
High School Diploma -
Melbourne Institute Of Business And Technologies
Melbourne, Australia12.1998
Skills
- Inspection of unit for referral and Proactive Inspection
- Go for course as needed
- Operational Reports
- Active Listening
- Effective Planning
- Generate Reports
- Standard Operating Procedure
Timeline
Housing Officer
Ministry Of Manpower
05.2021 - Current
Assistant Warehouse Manager
Nature's Farm Pte Ltd
03.2018 - 04.2021
Retail Manager
Bomb Mobile
04.2017 - 02.2018
Retail Supervisor
Oni Global Pte Ltd
12.2015 - 03.2017
Call Center Customer Service Representative
Panasonic International
09.2015 - 11.2015
Retail Supervisor
Oni Global PTE LTD
04.2004 - 05.2015
Customer Service Representative
3M Technologies
01.2002 - 02.2004
No Degree - Management Information Systems
Central Queensland University
High School Diploma -
Melbourne Institute Of Business And Technologies
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