Summary
Overview
Work History
Education
Skills
Certification
Personal Details
References
Timeline
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Afzal Ahmed

Afzal Ahmed

Operations & sales director
Singapore,Singapore

Summary

Over 18 years of experience in the commercial diving industry, demonstrating leadership skills that have been instrumental in achieving challenging organizational goals. Director of Operations and founder of Singapore Subsea Engineering, showcasing adaptability and a keen understanding of business needs. Successfully transitioned to a directorship role despite unforeseen challenges, committed to exceeding expectations in the industry.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Sale Director

Megaway Marine Pte Ltf
10.2024 - 05.2025
  • Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
  • Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
  • Fostered a culture of continuous improvement within the sales department, regularly organizing workshops and skill-building sessions for employees at various levels of expertise.
  • Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.
  • Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
  • Negotiated high-value contracts with key clients, ensuring mutually beneficial outcomes for all parties involved.
  • Hired, trained and built high-performing team of sales representatives.
  • Coordinated sales team participation in trade shows and expos, ensuring that staff were well-prepared for presentations and demonstrations.
  • Developed strong partnerships with external vendors to enhance product offerings and drive higher profit margins.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built relationships with customers and community to establish long-term business growth.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.

Operations Director

Singapore Subsea Engineering & Marine Services Pte Ltd
05.2017 - 05.2024
  • Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue.
  • Reviewed financial and operational reports on regular basis to make effective decisions.
  • Led, supervised and provided strategic direction for workforce of Number employees.
  • Initiated change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts.
  • Designed training programs for employees that resulted in increased skills proficiency and higher workplace morale.
  • Collaborated with executives to develop and execute strategic business plans.
  • Analyzed performance metrics and identified key areas for improvement, leading to optimized processes across the organization.
  • Established a culture of continuous improvement, empowering employees to identify areas for optimization and implement innovative solutions.
  • Cultivated a high-performance work environment by setting clear expectations and fostering open communication among employees.
  • Mentored staff members, providing guidance and support that led to enhanced professional development and increased job satisfaction.
  • Conducted performance evaluations and provided constructive feedback to team members, promoting professional growth and development.
  • Managed financial resources with a focus on cost control, leading to significant savings without compromising service quality.
  • Recruited and hired top talent by selecting qualified individuals to maximize profitability.
  • Managed budgets with accuracy, consistently staying within allocated funds without sacrificing operational goals or objectives.
  • Built strong relationships with stakeholders at all organizational levels, fostering collaboration between departments for optimal results.
  • Collaborated within sales team to brainstorm business development strategies and identify customer product needs and preferences.
  • Determined and initiated strategic business for quality control purposes, to boost delivery times and achieve cost-effectiveness.
  • Maintained excellent customer relationships through consistent delivery on commitments.
  • Reduced overtime by Number% by restructuring employee schedules.
  • Led cross-functional teams to successfully execute complex projects on time and within budget constraints.
  • Negotiated contracts, pricing structures and delivery schedules.
  • Strengthened product branding initiatives by coordinating marketing strategies to optimize outreach.
  • Assisted new partners with program planning by presenting profitable goals and forward-thinking objectives.
  • Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
  • Developed and presented key projects to board to obtain approval.
  • Boosted customer satisfaction ratings by resolving issues quickly and effectively.
  • Served as point-of-contact for manufacturers in China, ensuring adherence to production schedules and efficiency of supply chain.
  • Streamlined operations by implementing efficient processes and policies, resulting in improved productivity and reduced costs.
  • Managed payroll processes by collecting staff time sheets, checking accuracy, correcting hours, tracking in database and approving routing.
  • Worked with clients to guarantee satisfactory product specifications prior to production.
  • Spearheaded corporate social responsibility initiatives that positively impacted the local community while enhancing the company''s reputation as a responsible corporate citizen.
  • Championed innovation by encouraging creative problem-solving among team members, yielding new ideas for process improvements and cost reduction initiatives.
  • Improved company revenue by collaborating with marketing, sales and service departments.
  • Conducted audits of internal documents to validate transactions and provided financial guidance for resource allocation, inventory control and budgeting.
  • Boosted productivity and verified early completion dates by eliminating production bottlenecks.
  • Mentored employees and offered constructive feedback for performance improvement.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Monitored budget and utilized operational resources.

Assistant Operations Manager

T&T Salvage Asia Pte Ltd
02.2013 - 01.2017
  • Joined the company on 15 Feb 2013 as a diver and have since been promoted to Lead Diver, Diving Supervisor, Dive Superintendent and currently holding the position of Assistant Operations Manager.
  • Set up the company’s new Work Safe Procedures and SOP (IWS) to improve current workflow processes in the company and ensure the safety systems for divers are exhaustive.
  • Conduct refresher training courses & emergency drills within the company to keep the teams up to date on current regulations.
  • Placed in charge of several dive operations where I oversaw the Dive teams and Tenders which included safe dive hours, efficiency, safety, completion of job in timely matter and acted as a Company representative.
  • Maintained diver safety while divers are working, along with checking on correct decompression table to avoid any injuries.
  • Created monthly maintenance systems and keep track of consumables and quality of repair.
  • Able to perform all underwater tasks that involve: Hydraulics, Polishing, CCTV (all forms of class inspection), Dock Gate Installation, Water Blasting, Cutting & Grinding, Brushkart, Welding & Salvage, Seabed Survey, Pile Inspection, Cassion Wall Inspection, Sealing of Sterntube, Thruster Installation, Clearing of Entanglement, Search & Recovery, Plugging & Planking.

On Job Diving Supervisor/ Lead Diver

Dive Marine Services Pte Ltd
07.2011 - 02.2013
  • Plan job orders through liaising and negotiation with shipping agents or superintendents.
  • Ensuring safety of the team by conducting safety clearance and risk assessment.
  • Reconciliation of inventory, replenishing and servicing of items and equipment.
  • Assist Operations Director in coordinating rosters in deployment.
  • Train Junior Divers and troubleshoot with them.
  • Attend meetings with clients to better understand their operational requirements and expectations.
  • Able to independently carry out types of maintenance works underwater.

Trainee Diver to On Job Supervisor

Commercial Diving Services Ptd Ltd
09.2010 - 02.2011
  • Started as a trainee diver and learnt skills to upgrade and was promoted to supervisor within 3 months.
  • Oversaw essential tasks for ship maintenance.

Education

SSDE DIVING SUPERVISOR - Commercial Diving

Kba Institute of Commercial Diving
08.2016

50m Offshore& Inshore Diving Certificate - Commercial Diving

Seadog Commercial Diving School
South Africa
07.2016

Diploma - Culinary

SHATEC Singapore
01.2008

Integrated Skills in English

Trinity College London
01.2002

N'Levels

First Toa Payoh Secondary
01.2002

Skills

  • Proficient in Microsoft Office
  • Business development and planning
  • Contract negotiations
  • Client and stakeholder relations
  • Performance monitoring
  • Staff management
  • Salesforce proficiency
  • Operations
  • Business development
  • Deal closing
  • Sales training and leadership
  • Trade show representation
  • Supplier sourcing
  • Decision-making
  • Operations management
  • Verbal and written communication
  • Solution selling
  • Vendor management

Certification

  • SSDE (SS511) -Local Legislation Dive Supervisor Cert# S/N:KBAT-SSDE-SUPVR-019 Additional: Bisafe Level2 (Commercial Diving Association Singapore)
  • Ship Yard Safety (General Trade) ID NO: S8625246E Issued Date: 2015-10-17 Validity:4yrs From Date
  • ADCI Surface Supplied Air Diving Supervisor Cert # 52755, Expires: 2020-09-23
  • Class II Air Diver Department of Labor/ IMCA 50m surface supply offshore Cert # SDII/2015/07/24-02 Date issued: 2015-07-24 (Seadog Commercial Diving School)
  • (Academy of Diving and Offshore Medicine) Practical diving first aid oxygen administration & neurological assessment Cert :S/N:KBAT-OFA-745 Date issued: 2018-04-27 (KBA training Centre Pte Ltd)

Personal Details

Languages Spoken: English & Tamil

References

Tan, Hock Hua, Operations Manager, +65 9296 3655, T&T Salvage Asia Pte Ltd

Timeline

Sale Director

Megaway Marine Pte Ltf
10.2024 - 05.2025

Operations Director

Singapore Subsea Engineering & Marine Services Pte Ltd
05.2017 - 05.2024

Assistant Operations Manager

T&T Salvage Asia Pte Ltd
02.2013 - 01.2017

On Job Diving Supervisor/ Lead Diver

Dive Marine Services Pte Ltd
07.2011 - 02.2013

Trainee Diver to On Job Supervisor

Commercial Diving Services Ptd Ltd
09.2010 - 02.2011

Diploma - Culinary

SHATEC Singapore

Integrated Skills in English

Trinity College London

N'Levels

First Toa Payoh Secondary

SSDE DIVING SUPERVISOR - Commercial Diving

Kba Institute of Commercial Diving

50m Offshore& Inshore Diving Certificate - Commercial Diving

Seadog Commercial Diving School

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Afzal AhmedOperations & sales director