Afrina Batishah
Summary
Excels in customer relationship building and cash handling. Recognized for maintaining composure in high-pressure situations, I effectively multitask and deliver exceptional service, ensuring a positive experience for all clients while contributing to team success.
Overview
1
1
year of professional experience
Work History
Part Timer
Shaw Lido Theatres
Orchard
10.2024 - 02.2025
- Worked flexible hours across night, weekend, and holiday shifts.
- Facilitated seat arrangements for guests with unique requirements.
- Contributed to a clean and safe theater environment.
- Verified IDs for compliance with age restrictions.
- Efficiently arranged food and beverage supplies.
- Ensured cleanliness of lobby, hallway, and auditorium through various sanitation methods.
- Updated knowledge on current and forthcoming movies to manage guest inquiries efficiently.
- Collaborated with team members to fill different roles during peak times and staff shortages, ensuring high service quality.
- Promptly tackled service inquiries, enhancing customer satisfaction.
- Hosted events that successfully drove audience engagement and raised ticket sales.
Sales Assistant
Love, Bonito
Somerset
12.2023 - 12.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Waitress
Andes By Astons
Changi Airport
11.2023 - 12.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Managed checkouts using both cash and credit systems.
Education
Chemical Process Technology
Institute Technical Education
SimeiSpringfield Secondary School
Tampines10.2023
Skills
- Cash handling
- Goal oriented
- Relationship building
- Opening and closing procedures
- Team collaboration
- Powerpoint/MS words
- Honest and dependable
- Multitasking
Languages
English
Bilingual or Proficient (C2)
Malay
Advanced (C1)
Accomplishments
Dance Leader - 2018-2019
Singapore Youth Festival - 2023
Interests
- Video Editing
- Sports
Timeline
Part Timer
Shaw Lido Theatres
10.2024 - 02.2025
Sales Assistant
Love, Bonito
12.2023 - 12.2023
Waitress
Andes By Astons
11.2023 - 12.2023
Chemical Process Technology
Institute Technical Education
Springfield Secondary School