Afiq Affindi
Summary
Responsible and Reliable worker, with outstanding communications and relationship building skills. Ability to get along well with other and to communicate efficiently with other. Punctual and on time for anything. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
BATA
10.2023 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Warehouse Associate
DHL
04.2021 - 09.2021
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Retail Assistant
Daiso
10.2020 - 01.2021
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
Education
No Degree - Aerospace Technologies
Institute of Education
College Central02.2024
No Degree -
Peicai Secondary School
Serangoon, Singapore12.2021
Skills
- Customer Service
- Conflict Resolution
- Interpersonal and Written Communication
- Strong Communication and Interpersonal Skills
- Basic Mathematics
- Exceeding Customer Expectations
- Positive attitude
- Reliability and punctuality
- Problem-solving abilities
- Self-motivation
Football Player. Love for sports and outdoor activities
I have loved playing football since I was young, grew up playing football with the other kids. Joined a Football team in 2019 and have been paying with them ever since, despite some lack lustered performance I would always encourage everyone to not give up and always keep on trying even when the challenge seems to be hard to overcome. I will always encourage them that we shouldn't give up so easily and keep fighting because we never know what could happen.
The love for sports and outdoor activities has always been a big part of who I am, as someone who cant always keep still I enjoy going out on trailing and hiking trips and also enjoy to play sports. It doesn't matter what sports, I am willing to learn a new sport as it brings me joy whenever i am playing any sports or any activities be it alone or with friends and family
Languages
English
Advanced (C1)
Malay
Upper intermediate (B2)
Timeline
Retail Sales Associate
BATA
10.2023 - Current
Warehouse Associate
DHL
04.2021 - 09.2021
Retail Assistant
Daiso
10.2020 - 01.2021
No Degree - Aerospace Technologies
Institute of Education
No Degree -
Peicai Secondary School
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