Afikah Azlan
Summary
Results-oriented Account Executive with a track record of assisting companies in managing and expanding client accounts. Adept at taking a leadership role in the planning, administration, and execution of diverse projects. Known for developing and nurturing robust client relationships through effective communication and strategic insights. Proficient in conducting research and analysis to understand client industries, market trends, and competition. Experienced in collaborating with internal teams to ensure timely and budget-conscious project completion.
Overview
3
3
years of professional experience
Work History
Account Executive
ZYRUP Media Pte. Ltd
08.2022 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Collaborated with internal teams to develop account strategy.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Attended networking events to build relationships and identify sales opportunities.
- Stayed up-to-date on emerging industry and product standards and trends to revitalise accounts.
- Prepare reports, proposals, and presentations for clients.
- Coordinate internal resources to ensure projects are completed on time and within budget.
- Assist in the execution of other initiatives, campaigns, and projects.
- Manage and create content, both on editorial and various other owned platforms and social media pages of the company.
- Resolved issues promptly to drive satisfaction and enhance customer service.
CX Design Research Associate, Internship
Great Eastern Singapore
03.2021 - 12.2021
- Assists team in advocating for customer-centric culture in areas such as service, communications, and digital design.
- Collaborates with key stakeholders to support customer experience research and prototyping initiatives.
- Through active cooperation, networking, and training, gain support for expanding customer-focus/centricity.
- Advises business stakeholders on contemporary customer experience strategies.
Education
Industrial Design
Nanyang Polytechnic
2019-2022Skills
- Customer Service
- Account Management
- Customer Relationships
- Operations
- Customer Presentations
- Staff Management
- Written and Verbal Communication
- Media Production
- Adobe Photoshop
- Adobe Illustrator
- Adobe XD
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Account Executive
ZYRUP Media Pte. Ltd
08.2022 - Current
CX Design Research Associate, Internship
Great Eastern Singapore
03.2021 - 12.2021
Industrial Design
Nanyang Polytechnic
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