Hi, I’m
Afifah Hisham
Summary
Highly effective in fast-paced environments, with a strong ability to prioritize tasks and manage multiple responsibilities simultaneously. Self-motivated and accountable, consistently demonstrating a high level of personal responsibility. Skilled at both independent work and contributing to a team, with a proven ability to collaborate effectively. Quick to learn and adapt to new challenges, while maintaining a positive and proactive attitude. Known for exhibiting professionalism, respect, and willingness to assist others. Highly organized, detail-oriented, and committed to upholding a strong work ethic in all tasks.
Overview
10
years of professional experience
1
Certification
Work History
National University Hospital
Pharmacy Technician
08.2021 - 12.2024
Job overview
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Assisted in management of prescription deliveries, improving patient convenience.
- Handled calls to assist both customers and healthcare professionals.
- Developed and implemented improvements to pharmacy organization system.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Managed opening and closing duties for pharmacy.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
National University Hospital
Patient Service Associate
08.2019 - 08.2021
Job overview
- Cultivated a welcoming environment by greeting patients promptly upon arrival.
- Answered incoming calls, scheduled appointments and filed medical records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Adhered to PDPA regulations to maintain privacy of confidential patient information.
- Ensured smooth and empathetic patient experiences in all interactions.
- Maintained a clean and organized reception area, creating a comfortable environment for patients and visitors during their time at the facility.
- Coordinated communication among patients, medical staff, and insurance companies.
Hotel Jen Orchardgateway
Guest Service Associate
05.2017 - 05.2019
Job overview
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Greeted guests upon arrival by providing warm welcome.
- Assisted guests with booking reservations, resulting in higher occupancy rates.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Contributed positively towards achieving team targets by cross-selling additional amenities during interactions with guests.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Provided accurate information regarding local attractions, restaurants and activities.
- Facilitated and coordinated transportation services for guests.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Grand Park Orchard
Guest Service Officer
04.2016 - 02.2017
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Utilized property management software proficiently to manage reservations, billing, and guest profiles efficiently.
- Supported sales efforts by proactively upselling room types, packages, and additional services during the reservation process.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness.
- Provided accurate information on hotel amenities, local attractions, and transportation options for guests'' convenience.
- Handled guest complaints with professionalism, working to find satisfactory resolutions in a timely manner.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Grand Hyatt Singapore
Guest Service Officer
10.2014 - 09.2015
Job overview
- Responds to guest calls for information about hotel services, amenities, or local attractions.
- Take guest requests (e.g., wake-up calls, room service, housekeeping) and relayed them to the appropriate department.
- Assisted with booking reservations or transferring calls to the reservation department.
- Responded to emergency calls, notifying the appropriate personnel or departments (e.g., security, medical, maintenance).
- Assisted guests with phone-related billing inquiries or charges.
- Offered friendly and professional communication to ensure a positive guest experience.
- Addressed and resolved basic issues or escalate complex problems to the relevant department.
Education
Republic PolytechnicWoodlands, Singapore
Diploma from Applied Science (Pharmaceutical)
05-2024
Marsiling Secondary SchoolMarsiling
GCE 'O' Level
10-2013
Skills
- Team collaboration
- Problem-solving skills
- Professionalism and etiquette
Confidentiality and PDPA
Cross-cultural sensitivity
Certification
- Critical Incident Stress Management: Assisting Individuals in Crisis [ICISF] [2024]
Reading
I am a reader, i love reading fiction novels. It is a short escape for me from this reality. I become delulu when i'm reading.
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Pharmacy Technician
National University Hospital
08.2021 - 12.2024
Patient Service Associate
National University Hospital
08.2019 - 08.2021
Guest Service Associate
Hotel Jen Orchardgateway
05.2017 - 05.2019
Guest Service Officer
Grand Park Orchard
04.2016 - 02.2017
Guest Service Officer
Grand Hyatt Singapore
10.2014 - 09.2015
- Critical Incident Stress Management: Assisting Individuals in Crisis [ICISF] [2024]
Republic Polytechnic
Diploma from Applied Science (Pharmaceutical)
Marsiling Secondary School
GCE 'O' Level
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