Summary
Overview
Work History
Education
Skills
Timeline
TruckDriver

Afendi Rahman

Summary

With a proven track record at Smrt, I enhanced operational efficiencies and productivity through IT infrastructure improvements and effective team collaboration. Leveraging expertise in IT governance and exceptional problem-solving abilities, I led initiatives that significantly boosted workflow efficiency. My approach combines strong technical skills with a focus on fostering teamwork, driving continuous improvement and achieving strategic objectives.

Overview

30
30
years of professional experience

Work History

Technical Officer

Smrt
06.2022 - Current
  • Monitored and analyzed system performance using advanced tools leading to continuous improvements in operational efficiencies.
  • Conducted comprehensive IT audits, identifying areas of improvement in infrastructure and processes.
  • Developed custom applications to meet unique business requirements, increasing productivity and workflow efficiency.
  • Managed wireless networks including setup, configuration and optimization resulting in consistent connectivity throughout facilities.
  • Reduced IT-related issues for employees by providing timely technical support and troubleshooting solutions.
  • Collaborated with cross-functional teams to develop technology strategies aligning with overall business objectives.
  • Coordinated secure system access of users to various department systems and platforms.
  • Liaised with other departments to minimize network interruptions and possible downtimes.
  • Led a team of IT professionals to streamline processes, resulting in increased efficiency and productivity.
  • Designed comprehensive training programs for employee development in new technologies, fostering a culture of continuous learning within the organization.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Presales Consultant

Scania Singapore
10.2008 - 10.2020
  • Conducted thorough competitor analyses to identify potential opportunities for differentiation within the market landscape.
  • Assisted customers in troubleshooting product issues and provided timely technical support.
  • Organized product demonstrations and trial installations of equipment to promote products.
  • Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
  • Supported sales team success by delivering technical expertise during client meetings and presentations.
  • Coordinated cross-functional efforts to ensure timely delivery of proposals, meeting tight deadlines consistently.
  • Helped team implement successful sales strategies for complex engineering projects.
  • Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
  • Enhanced customer satisfaction by conducting product demonstrations and providing tailored solutions to clients.
  • Facilitated smooth hand-offs between pre-sales and post-sales teams, ensuring seamless transitions for customers.
  • Provided technical expertise and support during the sales process, increasing customer confidence in product capabilities.

Technician

SIAEC
08.1998 - 09.2007
  • Conducted thorough competitor analyses to identify potential opportunities for differentiation within the market landscape.
  • Assisted customers in troubleshooting product issues and provided timely technical support.
  • Organized product demonstrations and trial installations of equipment to promote products.
  • Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Supported project management teams with expert technical advice, contributing to successful project completions.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Automotive Technician

Regents Motors
01.1995 - 05.1998
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed safety and emissions inspections.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
  • Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
  • Optimized inventory management systems by tracking stock levels closely and placing orders as necessary to prevent shortages or excess supplies.
  • Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
  • Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
  • Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
  • Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.

Education

Automotive

ITE BALESTIER
Singapore
12.1992

Skills

  • IT Budgeting
  • IT Infrastructure
  • IT Governance
  • IT Vendor Management
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Problem-solving abilities
  • Multitasking Abilities
  • Excellent Communication
  • Team Collaboration
  • Team building
  • Technical consulting
  • Technical solution development

Timeline

Technical Officer

Smrt
06.2022 - Current

Presales Consultant

Scania Singapore
10.2008 - 10.2020

Technician

SIAEC
08.1998 - 09.2007

Automotive Technician

Regents Motors
01.1995 - 05.1998

Automotive

ITE BALESTIER

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Afendi Rahman