Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ADRIANA SAINUL

Summary

Dynamic Guest Services Executive with a proven track record at Accor Hotels, excelling in guest relations and communication. Skilled in data entry and adapt at enhancing guest experiences, I consistently ensure satisfaction through proactive engagement and efficient service management. Committed to maintaining high standards and fostering memorable visits.

Overview

7
7
years of professional experience

Work History

GUEST SERVICES EXECUTIVE

Accor Hotels
12.2024 - Current
  • Assisted guests with check-in and check-out processes, ensuring a seamless experience.
  • Responded to guest inquiries, providing information about hotel services and local attractions.
  • Managed reservation systems, updating bookings and addressing customer changes efficiently.
  • Collaborated with housekeeping and maintenance teams to ensure high standards of room readiness.
  • Handling mail and deliveries.
  • ARCHIVE CLUB LOUNGE
  • Warm Welcome & interaction
  • F & B Service
  • Reporting & documentation

SEAA/DI GENERAL OPERATIONS

Resorts World Sentosa
08.2023 - 11.2024
  • Deliver positive guest experience for guests ensuring their day a pleasant and memorable one.
  • Proactively greet, assist and engage aquarium guests in a professional and welcoming manner.
  • Ensure show readiness of the perks.
  • Lift and move crowd control equipment before and after the special events as required.
  • Manage guests traffic, including walk-in guests, group and school tours, events and meeting attendees etc.
  • Presentations in aquarium.
  • Skilled at working independently and collaboratively in a team environment.
  • Mascot Trained


SPORTS ADVISOR

Decathlon Singapore Lab
01.2021 - 06.2021
  • Refund/Exchange of items.
  • Store's Layout.
  • Facing/Deep Facing
  • User Happiness Centre
  • Scan & Pay IC
  • Receiving

Retail Assistant Part Time

Toys"R"Us
07.2020 - 01.2021
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Processed transactions accurately using point-of-sale systems to ensure efficient checkouts.
  • Maintained merchandise displays, ensuring alignment with company standards and seasonal promotions.
  • Collaborated with team members to manage inventory levels and restock shelves promptly.
  • Keeping the store tidy & clean at all times.

Attractions Operations Part Time

Gardens By The Bay
10.2018 - 03.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Checking guests tickets before entrance.
  • Excellent communication skills, both verbal and written.
  • Assisting guests with any special requests or needs.
  • Greet guests with a friendly smile.
  • Maintain safety & cleanliness at all times.
  • Usher guests & managing crowd control.

Education

NATIONAL ITE CERTIFICATE - TRAVEL & TOURISM

ITE COLLEGE WEST
12-2021

GCE N LEVEL, O LEVEL -

JURONG WEST SECONDARY SCHOOL
12-2018

PSLE -

JUYING PRIMARY SCHOOL
12-2014

Skills

  • Strong empathy
  • Exceptional communication
  • Data entry proficiency
  • Guest relations

Languages

English
Malay
Indonesian

Timeline

GUEST SERVICES EXECUTIVE

Accor Hotels
12.2024 - Current

SEAA/DI GENERAL OPERATIONS

Resorts World Sentosa
08.2023 - 11.2024

SPORTS ADVISOR

Decathlon Singapore Lab
01.2021 - 06.2021

Retail Assistant Part Time

Toys"R"Us
07.2020 - 01.2021

Attractions Operations Part Time

Gardens By The Bay
10.2018 - 03.2020

NATIONAL ITE CERTIFICATE - TRAVEL & TOURISM

ITE COLLEGE WEST

GCE N LEVEL, O LEVEL -

JURONG WEST SECONDARY SCHOOL

PSLE -

JUYING PRIMARY SCHOOL

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ADRIANA SAINUL