Adriana Frati
Singapore
Summary
Well driven and loyal employee. Always been in the line of service providers, Love team-work and able to work in a fast paced industry. Willing to humbly learn new skills everyday.
Positive attitude, always give the best to meet deadline and expectations. Respectful of hierarchy at workplace, like to have a healthy working environment. Raised between Italy and Singapore, able to adapt to different environments easily. Fast learner and perfectionist.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
Il Gusto Dei Frati
04.2018 - Current
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
Reservations Agent
Tour East Holidays
09.2016 - 04.2018
- Enhanced customer satisfaction by efficiently handling all aspects of the reservation process in a timely manner.
- Streamlined workflow for quicker response times, ensuring that clients received accurate information and prompt assistance.
- Assisted in increasing hotel occupancy rates through proactive upselling of rooms, packages, and additional services.
- Managed high call volume with attention to detail, resulting in fewer booking errors and cancellations.
- Collaborated with colleagues to develop strategies for improving overall team performance and guest experience.
- Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
Guest Relation Manager
Da Paolo Group-Da Paolo Bistro Bar
03.2015 - 09.2016
- To ensure that the guest needs are fulfilled and satisfying.
- Welcoming guests at the entrance and politely escort them to their tables.
- Manage reservations
- Company event coordinator
- Guests interactions via emails, telephone and social networks.
- Enhanced guest satisfaction by promptly addressing and resolving all concerns and complaints.
Server supervisor
Hard rock café Rome
04.2010 - 12.2014
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Improved communication among staff members through regular team meetings and open discussion forums.
- Collaborated with kitchen staff to ensure timely delivery of food orders while maintaining high-quality standards.
- Managed large parties effectively, coordinating with both front-of-house and back-of-house teams for smooth service execution.
- Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
- Handled high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
Education
High School Diploma -
Kaplan University
Singapore01.2016
High School Diploma -
Liceo Classico Dante Alighieri
Rome01.2007
High School Diploma -
Interlingue Language School Private Institution
Rome01.2006
Skills
- Familiar with Microsoft Word, PowerPoint and Microsoft Excel
- Base secretary skills (eg take appointments, handle phone calls, filing files, familiar with photocopy machine and fax
- Menu Development
- Operations Management
- Staff Management
- Customer Engagement
- Organization and Prioritization
- Adaptable
education and work experience summary - highest education
- Literature, 2007
- Event management, 2016
wsq courses attended
- Maintain Safe and Secure working environment (in Italy)
- Food & Beverage safety and hygiene policies and procedures (in Italy)
personal particulars
Female, Italo-Singaporean, married, I can speak English, Italian and Spanish fluently. High comprehensive in Malay and French.
Timeline
Restaurant Manager
Il Gusto Dei Frati
04.2018 - Current
Reservations Agent
Tour East Holidays
09.2016 - 04.2018
Guest Relation Manager
Da Paolo Group-Da Paolo Bistro Bar
03.2015 - 09.2016
Server supervisor
Hard rock café Rome
04.2010 - 12.2014
High School Diploma -
Kaplan University
High School Diploma -
Liceo Classico Dante Alighieri
High School Diploma -
Interlingue Language School Private Institution
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