Adrian Yuhannes
Bayan Baru
Summary
Accomplished Operation Manager well-versed in assessing risk, developing solutions and implementing positive changes to achieve sustainability and growth in challenging market conditions. Adept at building and strengthening business and customer relationships. More than ten years of strategic, forward-thinking initiatives that transcends the current state of the company to deliver profitability and achieve growth. My MBA degree and leadership positions in my previous company further bolster my qualifications and aptitude to complete the job requirements plus also to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Restaurant Manager
DE-PROSPERO PTE LTD
07.2023 - Current
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Managed staff schedules and maintained adequate coverage for all shifts.
International Business Development Executive
Inter-Island Manpower Pte Ltd
06.2019 - 06.2021
- Responsible for researching and pursuing new business leads for the growth of the business
- Work on new business proposals and presentations which are a persuasive representation of an organization’s products/services
- Provide Training and Coaching for the sales staff
- Reorganized the company management
- Interviewing and assessing prospective applicants and matching them with vacancies at client companies
- Screening candidates and drawing up shortlists of candidates for clients to interview
- Organizing interviews and selection events.
- Expanded international market presence by identifying and pursuing new business opportunities.
- Secured long-term partnerships with key clients through effective relationship management strategies.
Manager
Capital Value Trade Sdn. Bhd.
06.2019 - 06.2021
- Identify, evaluate and manage strategic risks and opportunities
- Ensure compliance with company and industry policies and procedures.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
Operation Manager
Golden Pearl Cafe
08.2015 - 08.2017
- In charge of setting up the café, management including staffing, costing, purchasing and event activities
- And operation includes time management, customer service and marketing to attract more customers to the café
- Manage to conduct catering for office and home and also provide tiffin carrier service to the whole Penang Island.
Assistant Marketing Manager
Zhulian Industries Sdn. Bhd.
12.2013 - 03.2015
- Worked closely with distributors and agents in northern region independently
- Conduct training, motivation and strategy planning and troubleshoot any problems that agents may have, within my territory which is the Northern Region.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Enhanced customer engagement with targeted social media efforts and email marketing strategies.
Front Office Executive
Hotel Equatorial Penang
12.2012 - 11.2013
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Assisted in training new front office team members, leading to increased productivity and efficiency.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Collaborated with other departments to coordinate events, meetings, and conferences for successful outcomes.
- Compiled a SOP Training Manual for newcomers to adhere to that is presently being utilized
- Selected to attend Butler course at HELP College of Arts & Technology from 26-27 Aug 2013.
F&B Administrator
One World Hotel
10.2011 - 10.2012
- Taking minutes of meetings of F&B Director and heads of restaurant outlets
- Submission of daily sales to F&B director, coordinate with sales department of daily business event organization, VIP guest list and other daily activities
- Submit payroll for casual workers to HR
- Provide overall office administration and maintain close rapport with regular customers on upcoming events
- In charge of staff duty roster for all the restaurant in the hotel and record daily total sales and revenue and handle customers ‘complaints.
Area Sales Manager
DNMC International Sdn. Bhd.
05.2009 - 09.2011
- Setting up a new office in Kota Kinabalu, Sabah
- Selection and recruitment of sales staff
- Active involvement in training, motivation and supervision of sales team
- Planning road trips and out of town exhibitions
- Conduct daily meetings/briefing to sales team
- Active participation in marketing and promotion campaigns
- Keep daily attendance of sales staff for payroll calculation and bank in daily cash collection into HQ account
- In charge of inventory and stock take as well as marketing of merchandize
- Great achievement for me in particular, as my team, THE CRUSADERS, emerged as the overall best team in Malaysia beating HQ KL team and the sales figure was the highest ever achieved in the Company’s sales history
Education
Masters of Business Administration -
University of Sunderland
11.2016
Bachelor of Business Management -
University of Sunderland
10.2009
Diploma in Business Studies (Business Administration) -
Tunku Abdul Rahman College
06.2007
Skills
- Operations Management
- Customer Engagement
- Staff Scheduling
- Employee Development
- Cost control and analysis
- Budget Management
- Business growth and retention
- Human Resources Management
- Financial Planning
- Business marketing
- Financial Administration
- Vendor Relations
- Business Development
- Negotiation
- KPI Tracking
- Customer Retention
- Performance Improvements
- Sales Strategies
- Marketing Strategies
- Multitasking
- Relationship Building
- Teamwork and Collaboration
- Planning and execution
- Staff hiring
- Strategic Planning
Certification
- Certificate in Cost and Management Accounting - 18 February 2006
- London Certificate in Butler Skills HELP College of Arts & Technology - 26-27 August 2013
Timeline
Restaurant Manager
DE-PROSPERO PTE LTD
07.2023 - Current
International Business Development Executive
Inter-Island Manpower Pte Ltd
06.2019 - 06.2021
Manager
Capital Value Trade Sdn. Bhd.
06.2019 - 06.2021
Operation Manager
Golden Pearl Cafe
08.2015 - 08.2017
Assistant Marketing Manager
Zhulian Industries Sdn. Bhd.
12.2013 - 03.2015
Front Office Executive
Hotel Equatorial Penang
12.2012 - 11.2013
F&B Administrator
One World Hotel
10.2011 - 10.2012
Area Sales Manager
DNMC International Sdn. Bhd.
05.2009 - 09.2011
Masters of Business Administration -
University of Sunderland
Bachelor of Business Management -
University of Sunderland
Diploma in Business Studies (Business Administration) -
Tunku Abdul Rahman College
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