Adrian Koh
Summary
Adept at driving sales and enhancing customer satisfaction, I leveraged my expertise in sales support and excellent communication at Adecco Personnel to significantly boost revenue. My proven ability to build strong client relationships and my knack for problem-solving have consistently propelled team success and fostered loyalty among clients.
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Experienced with managing sales operations and providing administrative support to sales teams. Utilizes CRM tools to maintain client relationships and streamline sales processes. Track record of ensuring effective communication and coordination within sales departments, resulting in improved team performance and client satisfaction.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Sales Administrator
Peregrinate Investment
07.2024 - Current
- Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
- Enhanced team productivity by providing training and support to new sales administrators, ensuring a smooth integration into their roles.
Part Time Service Crew
Park Royal
01.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Sales Promoter
Adecco Personnel
02.2021 - 08.2023
- Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
- Created and perfected various pitch promotions to attract customers toward products.
- Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
- Identified product features to promote in ad campaign.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Provided exceptional customer service, addressing inquiries promptly and ensuring a positive shopping experience for all patrons.
- Resolved customer issues and concerns by listening attentively, identifying root issue, and implementing best resolution possible.
- Worked within retail environments to boost product awareness, meeting, and exceeding established sales goals.
- Organized special events and in-store promotions to engage customers and drive sales growth.
- Collaborated with store management to create eye-catching displays that attracted customer attention and promoted products effectively.
- Developed rapport with customers, resulting in repeat business and loyalty to the brand.
- Assisted in resolving customer complaints or concerns professionally while maintaining a focus on preserving long-term relationships.
- Communicated clearly and displayed positive energy and professional outward appearance to foster welcoming environment.
- Maintained inventory by organizing and cleaning stockroom.
- Managed time efficiently to maximize productivity during peak hours while also dedicating sufficient resources toward administrative tasks when required.
- Engaged customers and complied with company script requirements to promote and increase product sales.
- Identified interest in customers by explaining products and services and initiating conversations.
Production Operator
Koh Ho Song Contractor Pte Ltd
06.2021 - 12.2022
- Used equipment properly to avoid workplace hazards or injuries.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Set up and adjusted machines for day-to-day operations.
- Participated in training sessions to enhance skills and knowledge.
- Improved production efficiency by optimizing machine settings and conducting routine maintenance.
- Inspected final products for defects and flaws using proper QA procedures.
- Developed strong communication channels with team members, fostering a collaborative work environment that resulted in improved processes.
- Handled raw materials efficiently, minimizing waste during the production process.
- Collaborated with management to develop strategies for continuous process improvement in production operations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Made sure that products were produced on time and are of good quality.
Education
No Degree - Tourism And Hospitality Management
Institute of Technical Education
Choa Chu Kang New Town, Null, Singapore04-2023
No Degree - Secondary Education
Jurong West Secondary School
Jurong West, Null, Singapore12-2021
Skills
- Sales support
- Report generation
- Cross-selling strategies
- Production support
- Client relationship management
- Sales presentations
- Sales reporting
- Relationship building
- Processing payments
- Goal setting
- Stock management
- Product knowledge
- Opening and closing procedures
- Sales process
- Market research
- Cash handling
- Direct sales
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Reliability
- Excellent communication
- Customer satisfaction
- Active listening
- Decision-making
- Customer engagement
- Team building
- Self motivation
- Analytical thinking
- Sales strategy
- Networking skills
- Pricing strategy
- Product demonstration
- Upselling techniques
- Sales promotion
- Business development
Timeline
Sales Administrator
Peregrinate Investment
07.2024 - Current
Production Operator
Koh Ho Song Contractor Pte Ltd
06.2021 - 12.2022
Sales Promoter
Adecco Personnel
02.2021 - 08.2023
Part Time Service Crew
Park Royal
01.2019 - Current
No Degree - Tourism And Hospitality Management
Institute of Technical Education
No Degree - Secondary Education
Jurong West Secondary School
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