Adrian Ho
Summary
Proven E-Commerce Manager with a track record of driving growth at Daniels Recommendation through strategic inventory control and innovative social media engagement. Excelled in business development and team collaboration, enhancing website UI/UX and boosting brand loyalty. Skilled in database management and fostering customer relationships, achieving notable sales increases without compromising service quality.
Overview
6
6
years of professional experience
Work History
E Commence Manager
Daniels Recommendation
09.2022 - 03.2024
- Managed inventory control processes for seamless order fulfillment and customer satisfaction.
- Established a comprehensive social media strategy to promote products and interact with customers in real-time, driving brand loyalty.
- Analyzed sales trends, identifying opportunities for growth and proactively addressing underperforming categories or products.
- Helped find leading online retailers and platforms to connect with consumers.
- Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.
Cafe Barista
The Caffeine Experience
12.2022 - 08.2023
- Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
- Assisted in the training of new employees, sharing best practices for efficient drink preparation and exceptional customer service.
Sales Associate
Partea
05.2020 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Kitchen Assistant
Bornga
04.2018 - 02.2020
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
N'lvl -
Bendemeer Secondary
SingaporeSkills
Sales Reporting
Languages
Chinese (Cantonese)
Intermediate (B1)
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Cafe Barista
The Caffeine Experience
12.2022 - 08.2023
E Commence Manager
Daniels Recommendation
09.2022 - 03.2024
Sales Associate
Partea
05.2020 - 08.2021
Kitchen Assistant
Bornga
04.2018 - 02.2020
N'lvl -
Bendemeer Secondary
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