ADRIAN CHONG
FOOD AND BEVERAGE
Summary
Accomplished Senior Catering Supervisor with a proven track record at Neo Group, enhancing customer satisfaction and championing sustainability. Expert in staff scheduling and team building, I've driven revenue growth through innovative service offerings and eco-friendly practices. Skilled in fostering a positive work environment, my leadership has consistently improved operational efficiency and team performance.
Overview
14
14
years of professional experience
Work History
Senior Catering Supervisor
Neo Group
05.2017 - Current
- Implemented innovative menu offerings that catered to diverse dietary needs and preferences.
- Championed eco-friendly initiatives within the company by implementing waste reduction strategies during events, such as recycling efforts or donation programs for leftover food items.
- Spearheaded initiatives for utilizing local, organic ingredients in menu offerings, promoting sustainability practices within the organization.
- Maximized revenue potential by upselling additional catering services to clients, such as custom menu design or specialty beverage packages.
- Managed a team of catering professionals, ensuring timely delivery of high-quality services.
Senior Supervisor
Jumbo Seafood Restaurant
01.2015 - 04.2017
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
- Mentored junior team members for accelerated professional growth and skill development.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Assistant Manager
Vista Restaurant and Grill
05.2014 - 02.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Assistant Supervisor
K-Garden Family KTV
01.2011 - 04.2014
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
No Degree - N LeveL
North View Secondary School
Singapore, Null, Singapore 04.2001 -
Skills
Table Setting
Staff Scheduling
Customer Service
Customer Satisfaction
Scheduling Staff
Excellent Communication
Team building
watch movie
Action Movie
Timeline
Senior Catering Supervisor
Neo Group
05.2017 - Current
Senior Supervisor
Jumbo Seafood Restaurant
01.2015 - 04.2017
Assistant Manager
Vista Restaurant and Grill
05.2014 - 02.2015
Assistant Supervisor
K-Garden Family KTV
01.2011 - 04.2014
No Degree - N LeveL
North View Secondary School
04.2001 -
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